AutoWake questions

[kennc]

I sent an email with a screen shot of the system info. Also included some detail on our experience to help with potential diagnose of issue.

For sake of other forum members, the upshot is that my experience is essentially similar, which is to say, Autowake seems to be trying to achieve goofy surfing "roll" even when set for regular surfing.

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[moombahighrider]

ran the boat till auto wake was achieved, turned it off , got her in water and ready , started surfing , no issues, did 10 minute run she drops the rope and goes for a minute without it , and falls out of wake , her own mistake,we circle around throw the rope and go again , never shutting boat off or changing anything, after going for 5. Minutes or so I'm noticing the wave changing for the worse , we stop and looking at the screen the set point in auto wake changed to the starboard settings, auto flow was still in surf port , just set points changed , so it dropped port bag to 50,% and filled starboard to 100% while starboard plate is still deployed. I definitely get glitches in software , see it all the time in New vehicles. Hope there is enough to go of for some think tank action. Keep up the good work , any manufacturer will have some sort issue with something, it's how they address it is key . Thanks for your involvement Matt, speaks wonders about SC.

I can confirm some of the same issues on my 17 mojo. I have not noticed issues with the wrong plate deploying but I did see the weight being sent to the opposite bags yesterday. Initially the port wave was dialed once autowake was achieved with no rider. We stopped and turned the engine off to get a surfer in the water, started back up and got under way, it looked great but with in a few mins the wave started falling apart. I checked the percentages on the rear bags and the port bag had emptied while the starboard bag had filled. I turned auto flow off and manually got the bags back to where they should have been and the wave was rockin again.

[kennc]

I can confirm some of the same issues on my 17 mojo. I have not noticed issues with the wrong plate deploying but I did see the weight being sent to the opposite bags yesterday. Initially the port wave was dialed once autowake was achieved with no rider. We stopped and turned the engine off to get a surfer in the water, started back up and got under way, it looked great but with in a few mins the wave started falling apart. I checked the percentages on the rear bags and the port bag had emptied while the starboard bag had filled. I turned auto flow off and manually got the bags back to where they should have been and the wave was rockin again.

Yep, exactly


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[Smokeuu]

can this be added to the 16 craz and cost?

[goose]

Well, thanks to all the feedback and detailed explanation, I have been able to duplicate the issue. Honestly, I apologize and I am embarrassed that we were not able to catch this glitch in the validation process. What I have found is this...Sometimes when the switch is in Surf Port location, if you turn the key off, it actually sends a command to the PDM that tells the system to switch sides. If you look very closely before the screen shuts off, when this happens you can see the surf guy quickly change sides and it does change the roll default. If you look at the transom, this signal actually pulls up the stbd plate and deploys the port plate. The reason is does this is because all the commands are actually sent via a ground signal. It doesn't happen every time, but sometimes in the power down sequence, it actually sends a ground signal to the wrong input and slips the operation. I could NOT get the glitch to happen when leaving the port plate down for surfing stbd side so that is why some people might not ever see it. Also, if you turn surf off every time like I do, you wouldn't see it. However, if you surf port side all the time and leave switch in that position, then it wouldn't surprise me if you saw it very often through the day. Why it does that is very complicated and honestly I don't understand it but that is what is happening. The worst part is when you turn key back on, the little surfer switches back to the correct side, however the wrong plate stays down and the roll default stays wrong. So, it would actually completely ruin the wake because the wrong plate is deployed and it would try and drain ballast from wrong side. To fix it, you have to turn surf off, then back to correct side. I have relayed all this to the vendor, they are going to try and issue a field fix asap and we will try to make that field fix as easily accessible as possible. Of course, once we have it you can contact your dealer if you don't feel like flashing the software, but you can also do it yourself by putting the file on a memory stick and following a process.

Again I sincerely apologize that we didn't catch this glitch to now. But we do really appreciate the feedback and hopefully now we will have a better system because of it. Also, I feel terrible because I thought some of our negative feedback was because people may not have understood AutoWake or changed settings, when the truth is this glitch probably caused lots of frustration and poor performance. Again, until we get the fix you can just turn Surf off and back on to make sure it is correct, or look at the roll number. Or turn surf off when you turn the key off. Hopefully we will have a fix very quickly and I will post again on here how to get the fix and how to reflash the software. Thank you for your help and patience.

[goose]

can this be added to the 16 craz and cost?

Unfortunately you can not add AutoWake to any 2016 except the Helix. It requires the color 480 display. The standard display in 2016 did not have enough processing power or memory to handle the software. Sorry.

[moombahighrider]

Matt, thanks so much for getting back to us and verifying so quickly. Super appreciate how seriously you guys are taking this. Hopefully the fix is not too hard to get sorted out

[dusty2221]

Matt, way to jump on the issue. Glad to have you onboard posting more and sharing tips and tricks.

[moombahighrider]

Matt, a slightly related question: when turning surf off, would that not start adjusting your ballast settings to go to wakeboard instead of surf? That is one of the reasons I would leave port surf on between riders, but I always shut the engine off when switching riders.

[stevemarich]

Thanks Matt, glad you guys were able to duplicate the problem, and start working on solution, thanks again