Quote Originally Posted by parrothd View Post
Why I always use my american express, maybe your card has something similar..

What is Return Protection?
Return Protection1 offers you product satisfaction on designated items purchased entirely with an eligible American Express Card. If you try to return a designated item within 90 days from the date of purchase and the merchant won't take it back, American Express may refund the full purchase price, up to $300 per item, excluding shipping and handling, and up to a maximum of $1,000 annually per Cardmember Account.
Also, check the website before you call, there's a whole list of exceptions, make sure when you describe it it's not one of them. or just dispute the charge all together...