Opinions on decal updates

[wakemaker]

I have been checking in on this thread almost every day to see how the situation has progressed. I also have bought a set of the aftermarket decals, however I am still waiting for my boat to arrive so that I can attempt to install them. Since reading some of the threads I have checked my set and it appears to be the same as all the others. I am in the same boat, so to speak as Wildbill, as I had to do quite a bit of sweet talking to justify my first set of decals. A second OEM set on top of the first would be out of the question. I do not in any way hold Branden responsible, as the same thing could have happened to any of us, and I appreciate all the legwork that he put in to get the group buy off the ground. I do think, like kaneboats said, that due to the fact that the larger side decals are obviously faulty, that tufflabels should offer a refund, if only for the side sets.

[Wildbill]

I have been checking in on this thread almost every day to see how the situation has progressed. I also have bought a set of the aftermarket decals, however I am still waiting for my boat to arrive so that I can attempt to install them. Since reading some of the threads I have checked my set and it appears to be the same as all the others. I am in the same boat, so to speak as Wildbill, as I had to do quite a bit of sweet talking to justify my first set of decals. A second OEM set on top of the first would be out of the question. I do not in any way hold Branden responsible, as the same thing could have happened to any of us, and I appreciate all the legwork that he put in to get the group buy off the ground. I do think, like kaneboats said, that due to the fact that the larger side decals are obviously faulty, that tufflabels should offer a refund, if only for the side sets.

Well said. I feel the same way. Brandon, maybe you could let us know who to email and we could all send a request in them?

[KSmith]

Well said. I feel the same way. Brandon, maybe you could let us know who to email and we could all send a request in them?

Agreed. I am only concerned about getting a refund for both of the large MOOMBA side sets.

[keehr22]

Hey guys, sorry about the decals. This whole deal sucks. I'm finally getting my boat out of storage tomorrow and had planned on throwing the decals on. Sounds like the "easy fix" of using soapy water didn't do the trick either. I emailed Brenda at domelabels.com and told her that the large decals are faulty. When I talked to her last time, when kaneboats had the issues, she said they had never made the chrome logos so large before. I think it's an issue with the material they're using, not appropriate for larger sizes. Hopefully the company stands behind their product, good or bad. I did tell her that the smaller decals turned out great. I'll let you all know what sort of response I get. Again, sorry about the bad deal here

[wolfeman131]

Somehow I knew Brandon was going to try and make this right.

Thanks for not bailing on the guys. If you can try and get some quick resolution, I have an OEM group buy set up.

[KSmith]

Thanks Brandon, your efforts are very much appreciated!!!

[kaneboats]

I think there is a consensus that in no way is Brandon to blame. In fact, I don't even really think Tuff Labels is to blame. They took a swing at something and it looks great in one size but they missed on the larger size. Based on how well they responded the first time around I am hopeful they will work with us toward some sort of resolution. Thanks again, Brandon, for staying with this thing and looking out for all of us. You can be sure we'll do whatever they want if they want them returned or whatever.

Edit: It actually worked pretty well in two sizes as both the transom MOOMBA and the LSV decals look good.

[Wildbill]

Thanks Brandon! Let us know how you make out.

[keehr22]

Hey all, no response as of today. I'll give them a call tomorrow and see where things stand. Be sure to fill you all in as soon as I can. Thanks for understanding!

[keehr22]

I received this response today;

HI Brandon,

Sorry for the delay. You will be receiving a Credit Memo for a partial refund. I am sure sorry the decals didn’t work out, it is something we had no idea would be a problem.

Thank you!
Brenda

Once I get that memo with the amount I'll figure out how to refund you all via paypal. The company has handled this issue very well. Well enough that I may have them do up a quote for registration numbers this week. Not a group buy! But if it's competitive with the other thread that just started I'll post it up for anyone who is interested.