I'm sadden to hear the issues with you guys at a distance. I am lucky enough to be local to the wake masters. They are in the general area of Portland.

I like this in the fact nothing beats being able to go right to source and ask questions in person.

One thing i always hate ordering things online is the fact your at the mercy of the phone and emails.

For future reference if you guys have a problem with something and want a voice in person id be happy to take a drive to there office and talk to them personally to get them on the horn with you. Sometimes it just takes a face to face to make things happen.

I'd assume with Wake masters being a home grown business and new in the market they are very busy, the season is in full swing in Portland and im sure they are getting a lot of business and getting bogged down a little.

No excuse to not follow up with your distant customers just a few thoughts. I know i was getting very upset with SC about my Z5 rack, 2 months to get it shipped, but the nice thing is when it shows up you suddenly forget waiting for those 2 months LOL.