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I totally missed the owner’s response from the 7th when I posted my last.
So, from my standpoint there are 2 issues:
1) What happened to my boat
2) The response that I received when I tried to resolve it
I'm going to start with #2, because to me that is the biggest part of this. My goal for a resolution was very simple, and when I called and spoke to the owner I already knew what I wanted. I asked him to clean the boat for me and to then look at it with me to see IF any damage had been done. I took pains to say that I did not know that there was any damage; just that I was concerned. Again folks, I am no mechanic. The immediate response I received was "If you are implying that I might have any liability for damage that might have occurred while your boat was here, then we might as well end this relationship right here." Honestly, my mouth dropped open. He then went on to angrily proclaim that "no court in the country would find me liable". I had said nothing about courts or liability or anything like that. Coupled with his earlier rant about "no one taking care of my [excrement] like I will and I'm sorry to deliver that lesson" and all the rest, (punching the ex-employee in the nose, boat industry in major trouble, "IF he survives the money will be in service", etc) it was surreal. I honestly wondered if he had been drinking, or if he was suffering major stress from financial issues. I did my best to avoid angry words, but if someone INSISTS on a fight, then I'm the wrong one to put into a corner. If he is allowed to treat customers in this manner, and there are no repercussions at all from the boating community, then he will continue to do so with impunity.
#1: What happened to the boat: I am not saying that the guy who took my boat lied. I never even implied that. Have I used the word “lie” or “liar” on this board? Nevertheless, I was told that my boat would be inside. If he was fired for "lack of follow-up" as George told me, then it is not his fault that this happened. He had no control at all. But I am going to tell you this without doubt: No one ever told me to bring a cover out, or to get the boat, or anything like that. It did not happen. In fact, when I asked about it in the very beginning, I was told that a cover was not necessary because it would be inside. Was I too trusting? Yes, I guess that is the question. Maybe I was. I can tell that some of you would’ve parked a trailer out there at night to guard it (Zabooda) But it is not as if I just dropped the boat off and forgot all about it. There were numerous questions that flowed back and forth about parts, and costs. I saw George at the boat show in January and talked to him and the regional sales rep for a significant time about whether or not a new LSV would fit in my garage or not. He started working up trade-in figures on this very boat. He acknowledged to me that it was waiting on parts. So while I am sitting there with a tape measure on a new LSV to make sure it will go in the garage, my other boat is sitting outside with snow on the seats. If I would've showed up at the dealer in March and found my boat with an old tarp over it, or something, I would not have been thrilled, but I would not even have made a point of it. But to find it utterly neglected, and then to be cursed at and threatened when I ask someone to look at it with me? What kind of guy would just say, "Oh, OK, I guess you're right. Here's your check for $1150"?
So, do you guys really think I should take my boat back to this dealer? I honestly am having trouble with this. It seems like I would be asking for trouble- personal trouble with this owner who thus far has shown no ability to discuss without flying off the handle, and potential controversy when my boat breaks down on the lake and I suspect that he sabotaged it out of spite. Maybe I’m wrong, but it seems foolish to me. On the other hand, he is now going to use this offer to try to make me seem like the unreasonable one.
One thing is certain: due to the involvement by Skiers Choice and your input, this man’s attitude has changed significantly.
SC has my cashiers check for the full amount, as I committed.
I will talk to anyone on this board, in person or by cell. Anyone in this area is welcome to see me personally. I'll be up at the new cable park a lot, and I'll talk to you there, or at the next Cincywake event. Until George posted, I took great pains NOT to use this dealer’s name, or to use personal names at all. Should you continue to patronize this place? That is up to you. If the situation was reversed, however, I would want to know. At this point, he is on the ropes and will think twice before he “delivers a lesson” to anyone else.
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