Sounds to me like the customer had an arrangement to avoid having his boat put outside but it was made with a guy who left the employ of the dealer in the meantime and the boat got put outside. So the question is if the employee is permitted to speak for the dealer and if the customer is supposed to be able to take him at his word and expect the dealer to honor it. I don't believe for a minute that the boat owner was told his boat would be left outside and was asked for a cover and he agreed to this and failed to provide a cover. Better try again.