Direct TV

[Mobius13]

I work with a guy who just had his DTV bill go up more than $80 in one month. When the bill was examined, it included a PPV (which was ordered) and some kind of NFL package. He was, of course, happy to pay for what he ordered. When his wife called, DTV's answer was it was her fault. They flatly refused to delete the NFL package charges. It took extended conversations with FIVE DTV employees before they would agree to credit the bill.

DTV is notorious for that kind of activity and they play the odds that customers will give up on a dispute of any unauthorized charges. Terrible programming and the worst customer service. It is worse than financing your Moomba with Tony Soprano (RIP).