Wakemakers very poor Customer Service

[Whitey]

I’ve tried emailing, calling and leaving messages. No response. I will not get involved with them again and urge caution for anyone considering ordering from them.


##- Please type your reply above this line -##
Check Order Status Online: http://www.wakemakers.com/status
Request a Return Online: http://www.wakemakers.com/returns

**NOTE: We are currently experiencing an incredibly high volume of emails, and as a result our response time is currently 4-5 business days. We have received your inquiry, and we will get back to you. There is no need to send multiple emails or make repeated phone calls, and that will only delay our response further. Thank you for your patience.**

Thanks for contacting us! We have received your request and it is being reviewed by one of our team members.

We typically strive for less than one business day for responses, but due to the seasonal nature of our industry, during peak times (leading up to and following summer holidays, etc.) responses can sometimes take a little longer.

A Customer Advocate will be in touch as soon as possible, and we appreciate your patience.

[j.mo]

I’ve tried emailing, calling and leaving messages. No response. I will not get involved with them again and urge caution for anyone considering ordering from them.


##- Please type your reply above this line -##
Check Order Status Online: http://www.wakemakers.com/status
Request a Return Online: http://www.wakemakers.com/returns

**NOTE: We are currently experiencing an incredibly high volume of emails, and as a result our response time is currently 4-5 business days. We have received your inquiry, and we will get back to you. There is no need to send multiple emails or make repeated phone calls, and that will only delay our response further. Thank you for your patience.**

Thanks for contacting us! We have received your request and it is being reviewed by one of our team members.

We typically strive for less than one business day for responses, but due to the seasonal nature of our industry, during peak times (leading up to and following summer holidays, etc.) responses can sometimes take a little longer.

A Customer Advocate will be in touch as soon as possible, and we appreciate your patience.

I’ve been ordering from them for most of my boat/gear needs for 10+ years, I wouldn’t be so quick to shut them down man. They usually have the best prices, especially if you use the discount codes available. They are super knowledgeable if you need prop advice etc.
Idk what they have going on atm, but I wouldn’t hesitate to order from them.
They will work it out for you.


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[sandm]

Idk what they have going on atm,

I suspect that as boats have changed with more ballast and other add-on's from the factory, their core bag business has dropped causing a loss in income, less help and more work for those that are left. bet it's the same for a lot of companies like FAE, exile, surfgates and the such. manufacturers are tooling in house and keeping the profits and only a finite number of older boats left that really have a need for add-on's that are not already installed.

[bergermaister]

I suspect that as boats have changed with more ballast and other add-on's from the factory, their core bag business has dropped causing a loss in income, less help and more work for those that are left. bet it's the same for a lot of companies like FAE, exile, surfgates and the such. manufacturers are tooling in house and keeping the profits and only a finite number of older boats left that really have a need for add-on's that are not already installed.

A lot of truth to this. I have an older boat and have customized the sh!t out of it and have spent a lot of money with WakeMakers over the years - upgrading, then upgrading the upgrades. Would I do it again? Eh, I'd rather buy turnkey if I had the money. Subfloor ballast, factory (at least mostly) stereo, factory surf system, etc. I'm a little older now than I was when I was beer-engineering all those mods with Newty way back when too. Not quite as motivated these days.

[Mjhknox]

I suspect that as boats have changed with more ballast and other add-on's from the factory, their core bag business has dropped causing a loss in income, less help and more work for those that are left. bet it's the same for a lot of companies like FAE, exile, surfgates and the such. manufacturers are tooling in house and keeping the profits and only a finite number of older boats left that really have a need for add-on's that are not already installed.

Yep, only so many older boats need ballast upgrades or surf pipes by now.

Most of the newer boats also need less lead.

When you get into other product lines, surf boards, props, other miscellaneous parts like impellers - there are a lot of internet sites and dealers selling that stuff.


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[Mjhknox]

Yep, only so many older boats need ballast upgrades or surf pipes by now.

Most of the newer boats also need less lead.

When you get into other product lines, surf boards, props, other miscellaneous parts like impellers - there are a lot of internet sites and dealers selling that stuff.


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[Moombas]

I think that with boat prices continuing to rise, it will open the market for more budget wake boats similar to Heyday (even though heyday are junk) that don't have surf systems and could use some ballast upgrades.

I had upgraded the crap out of my 2014 Mojo 2.5 but I did still have to upgrade my 2023 Max to get it surfing like I wanted, audio upgrades as well. I also think the industry will move more towards audio like Malibu that are all locked down where you can't tune the amps sort of like the Auto industry, which also leaves a lot on the table for audio upgrades on those boats. Alot of Malibus are so detuned that just pulling the locked down wetsounds amp and installing a retail wetsounds amp and tuning it increases the output tenfold.

I still see a lot of new Moombas sitting at dealers with no surf pipes but I do think this has become a pretty standard option. I see alot of Heyday with no surf pipe its still an option for ATX surf boats as well. If the first owner doesn't add one the second owner might. Sometimes the dealer might not add it to a showroom boat and the first owner may want to add one, sometimes people have the dealer add the OEM pipe (if available) over a FAE.

[spatty99]

I'm still waiting on bags ordered two months ago... for a bag with a fitting joint that failed just outside of warranty (which they refused to cover).

Customer service keeps changing the ship date after the previous one passes. The latest claim is that they are waiting on raw material.

[MJHSupra]

I'm still waiting on bags ordered two months ago... for a bag with a fitting joint that failed just outside of warranty (which they refused to cover).

Customer service keeps changing the ship date after the previous one passes. The latest claim is that they are waiting on raw material.

And waiting . . . and waiting . . .

[acj3]

I'm having the same issue. I'm trying to get an update on my order I placed on May 23rd. I've tried calling and no answer. The "Live Chat" is not a live chat. It's a link to send an email and wait for a response that has not yet arrived. This is very frustrating. My order was just over $1500.00USD and paid in full.

I'm only asking for an update on when my items will be shipped!

JC