Quote Originally Posted by acj3 View Post
I ordered the Gravity 3 ballast system upgrade and 2 bag fittings. It was either backordered or preordered when ordered (I cannot remember) so I knew it was going to take some time. I'm right in the window of when I should be receiving the parts. My issue with all this is being ghosted by such a highly regarded company. It's a little unsettling being out the $1500USD with no communication!

Update. Somebody answered the phone today. I do not remember the name. He was kind and professional and very nice to talk to. He said the reversible pumps are killing them this year. I didn’t get into the lack of communication is frustrating and I’m not the only person trying to get answers or updates. My suggestion is calling fist thing in the morning and hope somebody answers.

After my phone conversation they are now build my kit with some substitutions and will hopefully be shipping very soon.