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  1. #1
    Join Date
    Jul 2009
    Location
    East Central Indiana
    Posts
    845

    Default Aerial Wakeboarding products- what's up that that?

    last year I got an aerial tower mirror and arm that came complete with a "5 year warranty" I put it in quotes because toward the end of last year the bushing that holds the mirror in place broke. When I contacted the company in March Mike told me to contact him in May- which I did. Sent him the pics below of the broken part. He said I could order a new part and since it's under warranty it would only be $29.99. Huh? what kind of warranty is that? This reminds me of one of my favorite lines from Tommy Boy.
    Attached Images Attached Images
    2008 OBV
    2001 Ski Nautique closed bow
    attracted to shiny things that float

  2. #2
    Join Date
    Jun 2008
    Location
    Ottawa, Ontario
    Posts
    929

    Default

    That makes no sense.

    Warranty = free replacement unless the damage was caused by the owner.
    2008 Outback V - gravity III ballasts, perfect pass star gazer, hydraulic wake plate, depth finder, water stainer, rad-a-cage tower, board racks, tower mirror, bimini top, audio package d, graphics package e, appearance package, cockpit & tonneau cover, mooring cover, black stainless rubrail, docking lights, OJ 14.25x14.0 prop.

    Toys: Ronix Viva 136 with Kai bindings, Phase5 Drew Danielo Pro, Straight Line Sumo Sac 750lb, 450lb, 125lb ballast.

  3. #3
    Join Date
    Aug 2009
    Location
    Richfield, WI
    Posts
    173

    Default

    $29.99 for a 5 cent piece of plastic?!

    Why would they even want to risk a bad reputation over such a cheap part? Beyond belief...


    I would kindly remind him that word travels fast these days and poor customer service will eventually put you out of business.

  4. #4
    Join Date
    May 2009
    Location
    North End Lake Lanier GA
    Posts
    8,107

    Default

    thats BS

    Sounds like Warrenty means you pay cost but not for free..
    Malo <--- Means--Evil or Mean One. This explains a lot.
    2013 Mojo 2.5 Skylon Tower. Bestia < Beast >

    https://vimeo.com/59208513?from=outro-local

  5. #5
    Join Date
    Jan 2008
    Location
    Tallahassee, FL
    Posts
    14,071

    Default

    Warranty only means whatever it says on the warranty page. Sometimes it's just cost or cost plus shipping. Sometimes it's labor or parts but not both. You have to factor in warranty policies when you compare prices on stuff. On the other hand, if you are telling us the "cost" of that piece of plastic is $29.95 I wouldn't buy anything from them ever again, warranty or not.
    My Mom said I'm not allowed to get wet!
    2008 LSV (sold)
    2000 Outback LS (sold)
    LLTR!!!!!!!!



  6. #6
    Join Date
    Mar 2010
    Location
    Belton, SC
    Posts
    941

    Default

    I bought the mirror last year too, and I love it. No problems with mine yet. I'll make sure I don't tighten those screws on the back too tight after seeing this though... Not saying you did, I just want to make sure i don't. I know they were too loose when I got it and I had to tighten them for it to stay in place better.
    '00 Moomba Kamberra
    '06 Yamaha FZ1 & 6 dirtbikes for me & my kids
    '99 BMW 528it
    '06 Chevy Express 3500 (15 passenger)

  7. #7
    Join Date
    Jul 2009
    Location
    East Central Indiana
    Posts
    845

    Default

    yeah we use it to ski and to get it to hold I had to tighten it a bit- but I think that plastic just got brittle

    I'm thinking of trying to find a different mirror that can fit on the arm

    I've been trying to find the tommy boy clip but here's the closest I could come up with

    http://www.youtube.com/watch?v=69T8remjY5s
    2008 OBV
    2001 Ski Nautique closed bow
    attracted to shiny things that float

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