Seadek Experience

[slipperyrockTKE300]

I'm rather surprised to hear so many members are having bad experiences with Seadek.

I've had nothing but positive interactions with them, but yet again, I haven't contacted them in a very long time.

Guess they may have not kept up with the demands of a growing company.

It IS however a very good product - in my opinion.

[beat taco]

I just spoke to someone in their customer service department about expected lead times for a swim platform pad. He said it is 6-8 weeks. Wow!!! That seems REALLY long. Are there any other comparable products? My platform pad has begun to degrade and I would rather not wait that long.

Any of the ones in this thread. There is one more but I can't remember the name of it. The stuff with the diamond pattern, anyone?
The agenda stuff looks like a great deal, I may try it next in my bow area. So far I have seadek and dino grip in my boat and am happy with both. But if you need a pad for this summer it's too late for seadek unless you can find what you need in their close out section.
https://forum.moomba.com/showthread....is-worth-a-DIY

[KG's Supra24]

I'm rather surprised to hear so many members are having bad experiences with Seadek.

I've had nothing but positive interactions with them, but yet again, I haven't contacted them in a very long time.

Didn't you land a free pad from my complaint thread? I could be off there but I was thinking someone did.

[parrothd]

Hydroturff?

Sent from my Nexus 5 using Tapatalk

[slipperyrockTKE300]

No, sorry. Didn't score anything from a complaint thread. Not sure I was aware of such a thread.

I did get a few pads to give away at the Tampa Jamboree and a couple years later a prototype 3-color pad.

This was all documented on Seadek's "blog".

[Gabbyg88]

I'm rather surprised to hear so many members are having bad experiences with Seadek.

I've had nothing but positive interactions with them, but yet again, I haven't contacted them in a very long time.

Guess they may have not kept up with the demands of a growing company.

It IS however a very good product - in my opinion.

I just kept getting the run around and they would make promises and didn't follow through with them. I couldn't take it anymore and I finally blasted the girl I was dealing with. I asked to speak with her boss and I got one of the oweners on the phone. She actually got everything squared away and I should have the pad by the 24th of June. the funny part was, I told them the drawing was wrong and they sent me the same drawing with no changes made to it. I called back and they said that they were corrting it and the order was going to production.... And to think I was going to use Seadek to replace my carpet, not sure I want to go down this path again with Seadek. Let's see how much they charge me after they told me they were giving me 10% off the order....

[Mikey]

I like a couple others on here, had an order take , what seemed like eternity. It was placed midseason , but after all the time it took to get the template[i went that route] and the template returned then , getting approval on the drawing etc i finally got my pad, just as the snow was about to fly. Then after having the pad sitting ,waiting to be installed, it finally was installed and i have been Happy ever since.


I have had numerous compliments, and many inquiries all saying how much they liked mine and or wanted one..It took awhile but i have to say i truely enjoy the product and hopefully you get your order sorted out...It should be worth the wait..

[slipperyrockTKE300]

"I couldn't take it anymore and I finally blasted the girl I was dealing with."

I can totally understand that. Sometimes you are forced to publicly bash people to get things correct...especially after paying mucho $$$$ for it!

[Gabbyg88]

"I couldn't take it anymore and I finally blasted the girl I was dealing with."

You don't even have to mention her name and I know who you are talking about! I couldn't handle it either, when I called twice and she didn't answer the phone, I called and demanded I speak with her and she told me that she will get it over to production and let me know by the end of the day. Two weeks later and I still had not heard anything I called back and she couldn't tell me when my order would even go to production, I blasted her.

It is sad that Seadek has such a great product and they this unorganized!

[Gabbyg88]

Waited 10 weeks, but I finally got my Seadek swim platform pad!