The same thing has happened to me several times. My wife got hit pretty hard by the boards once. Currently, one is worse than the other and we just don't use that rack at all because it's too risky.

My dealer is replacing them under warranty. But, after reading here, I'm beginning to think it's a design flaw--a pretty serious one.

If it continues to happen, I may switch them out for something different. Are aftermarket racks better? Anyone have experience with good swivel racks?