it seems that this is an on going issue but these guys are working hard to solve the issues, i had the same issue i bought my boat out of state and my local dealer said i had to take it where i bought it for any warranty work. the guys at SC worked for me and i believe we have resolved our situation. With the decision of buying a moomba it seems that the decision was a good one, because i love the boat and have lots of fun with it, but these guys are standing behind what they do and love, helping us all out that own a moomba boat....