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I agree with everything in your post.
There are lots of members here that own Exile and are happy with Exile.
I also believe Exile becomes very attractive at a certain price....just not at the same head to head price as Wetsounds on the two products specifically being compared here in this thread by the OP....for many of the reasons that I cited above.
Exile does a great job of taking care of it's on-line customers. And so does Wetsounds, as do many other retailers every day. Those examples just aren't promoted as actively.
We hear of many problems that get resolved in a very satisfactory way. Wetsounds has annual sales many, many times that of Exile, yet we hear of fewer overall problems.