usually in the past i never had an issue getting thru to someone or having them call me back but this is pathetic i've call and left messages for matt brown 3 times now in the last 2 weeks cause i've been told thats who i need to talk to to answer my questions about how much weight can be pulled by each point the tower, ski pylon, eyelet, transom hooks. i can't believe in the whole company only one guy can answer this question... or that he can't get free for 5 min in a 2 week period.