Good Dealers?

[185BR]

I have a deposit down with a dealer. The original deposit was for another used boat that we decided was not for us. We moved the deposit for a build spot on a new Kaiyen. We sent the build from the web site on Sunday and it's been crickets all week...We really like Moomba but I'm not impressed with the dealer I am working with. Does Moomba have strict territories or I can buy elsewhere? Is there any negotiating from list price?
I think tomorrow I am going to bail and shop other brands.

[brad460]

They do have territories which I think is somewhat crap...impedes competition.

How close is another dealer? For me I was somewhat halfway between two dealers and so I got quotes from both. Thankfully I did because one dealer was significantly lower in price. I wanted to buy from the other dealer so used the lower pricing as leverage. In the end it worked out..

There are ways around territories..

[larry_arizona]

Moomba does have dealer territory when ordering, but if you buy an inventory boat there is freedom.

MSRP is absolutely negotiable, 6-8% is typical, plus Moomba is offering a 7 year powertrain warranty currently.

It’s a quirky time to buy as boat market is red hot.

Where are you located?


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[RC_Hinojosa]

Not to excuse the dealer but most spring slots are full so it's not likely that you need to immediately finalize your selections and options.

Doing a build is not buying a honda civic. If you REALLY want a Kayien save the tantrum.

#FirstWorldProblems


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[Chuds]

I certainly feel you on being annoyed however the only question I have is did you follow up with said dealer? The only reason I ask is that I know how busy my dealer is, he has so many sales taking place complete with emails we had a few email misses in our back and forths. I did not hold this against him as I know how insane things have gotten since COVID hit and he is run ragged, heck I miss more than my share of emails at work when I am swamped. That being said since you have a deposit in and you must have liked the boat or you wouldn't put a deposit down I would check in on them, you never know maybe your build email was lost in the ether or if you build slot is a long ways out there is no real rush as you will likely modify your build a bunch before you need to finalize your build.

[thomasdcarter]

Not to excuse the dealer but most spring slots are full so it's not likely that you need to immediately finalize your selections and options.

Doing a build is not buying a honda civic. If you REALLY want a Kayien save the tantrum.

#FirstWorldProblems

You may be right about what you say, I agree with you.

[MJHSupra]

I have a deposit down with a dealer. The original deposit was for another used boat that we decided was not for us. We moved the deposit for a build spot on a new Kaiyen. We sent the build from the web site on Sunday and it's been crickets all week...We really like Moomba but I'm not impressed with the dealer I am working with. Does Moomba have strict territories or I can buy elsewhere? Is there any negotiating from list price?
I think tomorrow I am going to bail and shop other brands.

Don't hold the interweb or email against your dealer. Not returning phone messages is a little different. You need to go into the dealer and speak to them. If you have your order ready, you can go through all the details in person, discuss exact dates, check the boxes, and sign appropriate paper work. Building from the Web Site is for customers. Separate process for the dealer to get that order into the SC system for manufacturing.

Plus, the dealer should be helping you along the way: "you need to select this prop if your primary use will be wake boarding" or "if you plan on surfing and will add more weight, then it's best to select this prop"

Per your impression on the dealer, talk to some people that have purchased boats from the dealer. New boats from ANY boat dealer or ANY boat maker will need warranty work sometime. If you get a bad experience down the road, you will be second guessing yourself about "I knew this would happen . . . . blah, blah . . . I'm never buying again" Or your boat is out of commission for weeks and weeks during the summer months.

It's pretty easy to get on social media and find boat owners to speak to. Go to the Supra Moomba Facebook page.
There are some great dealers out there (like ours in Knoxville), other that probably need some work.
There are some with great communication skills, others that probably need some work.

For new buyers, hard to compare buying Boats and Cars. The process has always been different and will continue to be different in the future.

Good luck

[Ralphy]

I just went through shopping this fall and the dealers I delt with were all communicative ( emails answered within a day or two). Buying this type of boat is exciting and emotional so I hear you.
One of the reasons I ordered my Mondo was the dealer which I like a lot. Perhaps your email went to junk... I would call them and ask. If you don't feel the warmths and fuzzies by then, don't buy there because this is the service you will be getting later.
Also, the price is always negotiable. We didn't get a discount we felt we would've gotten 2-3 years ago, but there's got to be some love. If there isn't, move on.
Good luck �� and I hope to see some Moomba pics posted from you in the spring ��.

[MJHSupra]

Assume no boat territory. Two Moomba boat owners have the same issue with a boat starter that needs to be replaced under warranty.

Boat Owner A purchased the new boat from that dealer and has a relationship with the dealer.
Boat Owner B purchased the new boat from a different state and different dealer and does not have a relationship with the dealer.

Who's boat will be worked on first?

Now assume that same dealer sells 20 or 30 or 40 Supra and Moomba boats per year and has a loyal customer base in the SC line.
That same dealer also sells other lines of boats like pontoons or jets.

Any change on who's boat gets worked on first?

[185BR]

All great points...I reached out on Monday with the sales person via text and he confirmed that they received my build from Moomba, he also said he was going to let the bossman know so he could work up numbers. Our lakehouse is actually closer to another dealer but the wrong direction so we thought the dealer closer to home might be easier for service. They mentioned that they have an April build slot for another boat that can be changed to a Kaiyen for a May-ish delivery. (True?)

Another thought is that they will not negotiate at all off the MSRP and if we keep getting stalled there will be no options left from other dealer/boats. I get the who will get service first argument but it's not worth it to me overpaying by 10K... I will follow up again today but it just feels wrong when your dropping over a 100K.