The threads in our towerflag mount stripped out - Second season with the mount so probably used it a handful of time.

Messaged them asking if I could just buy the internal composite piece (wasn’t asking for anything free) and got a reply back from Ian with a link to submit a warranty claim..

Submitted a warranty claim and a couple weeks went by with no response. Followed up again and was told they got my claim and it takes 10-14 days to process. Two more weeks go by and nothing. Reached out again and now getting no response ( new term ghosted?)..Can’t imagine the customer support can be that lousy..kind of surprised..

Has anyone else had issues?





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