Towerflag issues?

[KnoxMojo]

You emailed pictures but didn't click the link for the warranty., so yeah, take a little blame.

[brad460]

You emailed pictures but didn't click the link for the warranty., so yeah, take a little blame.

Or- I submitted a claim (got confirmation it was received per the attached email snip) and sent pictures..so yeah..there’s that ..lol



63E9A982-1D39-4027-83EE-07758F15AFC9.jpg

[KnoxMojo]

Yeah, that's a follow up email you sent, you said he got the names mixed up. What's your warranty submission order number? Post that.

[brad460]

Yeah, that's a follow up email you sent, you said he got the names mixed up. What's your warranty submission confirmation number? Post that.

Didn’t receive a claim number- so guess my fault the system didn’t generate one..

To summarize: Submitted warranty claim, sent pictures and note that claim was submitted, sent follow up email that claim was submitted, received confirmation that said claim was received and would be processed in 10-14 days…

[larry_arizona]

Didn’t receive a claim number- so guess my fault the system didn’t generate one..

To summarize: Submitted warranty claim, sent pictures and note that claim was submitted, sent follow up email that claim was submitted, received confirmation that said claim was received and would be processed in 10-14 days…

In all fairness, it does sound like perhaps you didn't submit correctly and it didn't generate a claim.

Glad that Ian sorted it out and replaced your flag mount.


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[brad460]

In all fairness, it does sound like perhaps you didn't submit correctly and it didn't generate a claim.

Glad that Ian sorted it out and replaced your flag mount.


Sent from my iPhone using Tapatalk

For sure that’s possible, but then why confirm my claim was received and will be processed? Then not respond to multiple follow up emails?!

Anyhoo- I am told the parts were to ship today..