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  1. #1
    Join Date
    Aug 2009
    Location
    Richfield, WI
    Posts
    412

    Default Towerflag issues?

    The threads in our towerflag mount stripped out - Second season with the mount so probably used it a handful of time.

    Messaged them asking if I could just buy the internal composite piece (wasn’t asking for anything free) and got a reply back from Ian with a link to submit a warranty claim..

    Submitted a warranty claim and a couple weeks went by with no response. Followed up again and was told they got my claim and it takes 10-14 days to process. Two more weeks go by and nothing. Reached out again and now getting no response ( new term ghosted?)..Can’t imagine the customer support can be that lousy..kind of surprised..

    Has anyone else had issues?





    Sent from my iPad using Tapatalk
    2021 Moomba Max

  2. #2
    Join Date
    May 2018
    Posts
    5,011

    Default

    Ian is typically very responsive, try the Facebook group page


    Sent from my iPhone using Tapatalk
    2021 Supra SA 400
    2018 Supra SA 400 (SOLD)
    Michigan

  3. #3
    Join Date
    Apr 2013
    Location
    Knoxville TN
    Posts
    3,225

    Default

    Try him directly. He puts his number out there. Here it is from the Facebook Wakesurf World page when he answered the same question.

    Ian is a nice guy. Good Supra person.




    Sent from my iPhone using Tapatalk
    2018 Supra SL400

  4. #4
    Join Date
    Aug 2009
    Location
    Richfield, WI
    Posts
    412

    Default

    Thanks- I had called him a couple times in the past and got no answer. He did personally reply to my first few emails, but not anymore.

    I am sure he is a nice guy- perhaps something is going on because his customer service (ignoring me now) seems to be my luck..

    I guess at this point I’ll spread the word whenever I can…$200 piece of crap (mount and pole)…lol…Won’t even sell me parts to fix it..
    2021 Moomba Max

  5. #5
    Join Date
    May 2018
    Posts
    5,011

    Default

    Quote Originally Posted by brad460 View Post
    Thanks- I had called him a couple times in the past and got no answer. He did personally reply to my first few emails, but not anymore.

    I am sure he is a nice guy- perhaps something is going on because his customer service (ignoring me now) seems to be my luck..

    I guess at this point I’ll spread the word whenever I can…$200 piece of crap (mount and pole)…lol…Won’t even sell me parts to fix it..
    For what it's worth, by far the best flag mounts on the market.


    Sent from my iPhone using Tapatalk
    2021 Supra SA 400
    2018 Supra SA 400 (SOLD)
    Michigan

  6. #6
    Join Date
    Aug 2009
    Location
    Richfield, WI
    Posts
    412

    Default

    Quote Originally Posted by larry_arizona View Post
    For what it's worth, by far the best flag mounts on the market.


    Sent from my iPhone using Tapatalk
    Agreed- looked great with my carbon fiber flag pole- guess that’s why I am so disappointed..oh well.
    2021 Moomba Max

  7. #7
    Join Date
    Apr 2013
    Location
    Knoxville TN
    Posts
    3,225

    Default

    Quote Originally Posted by brad460 View Post
    Agreed- looked great with my carbon fiber flag pole- guess that’s why I am so disappointed..oh well.
    Bum deal. Not sure who helps him with orders or if he is a one man band. Those were the some of the complaints online, communication and not getting back to people.

    I used my flags the first few years, but have not recently. Probably laziness on my part.


    Sent from my iPhone using Tapatalk
    2018 Supra SL400

  8. #8
    Join Date
    Nov 2016
    Location
    Knoxville, TN
    Posts
    1,428

    Default

    Quote Originally Posted by MJHSupra View Post
    Bum deal. Not sure who helps him with orders or if he is a one man band. Those were the some of the complaints online, communication and not getting back to people.

    I used my flags the first few years, but have not recently. Probably laziness on my part.


    Sent from my iPhone using Tapatalk
    Same, use them every so often when I think about them. Ian has always been great with me and most of us.
    2018 Supra SA400 aka The Ron Burgandy
    2011 Sea-Doo Wake 155
    2015 Mojo Surf, sold...2013 Axis A22 Recon Edition, sold...2010 Axis A22, sold...2007 Maxum 1800sr3, sold

  9. #9
    Join Date
    May 2018
    Posts
    5,011

    Default

    Any updates?

    Ian is very responsive on the Supra/moomba facebook page. Just saw him respond fast with a life time warranty.


    Sent from my iPhone using Tapatalk
    2021 Supra SA 400
    2018 Supra SA 400 (SOLD)
    Michigan

  10. #10
    Join Date
    Aug 2009
    Location
    Richfield, WI
    Posts
    412

    Default

    Only update is that I have emailed him twice since posting this and no response…I’ll move to FB and post..
    2021 Moomba Max

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