brad460
Senior Member

For sure that’s possible, but then why confirm my claim was received and will be processed? Then not respond to multiple follow up emails?! ...

Didn’t receive a claim number- so guess my fault the system didn’t generate one.. To summarize: Submitted warranty claim, sent pictures and note...

Or- I submitted a claim (got confirmation it was received per the attached email snip) and sent pictures..so yeah..there’s that ..lol

See post #1 … Not only did I submit a claim, but got an email confirming the claim was received and turn around was 10-14 days. But I suppose...

Hold up- Got a message via FB and had my order confused with someone else.. New mount and pole being shipped…

Darn- looks like I spoke too soon! :-D On FB told me he shipped a new mount, but hasn’t arrived. Now he is ignoring me on FB… Disappointed he...

Yes- I did post on FB and looks like Ian sent one out..glad it’s resolved (if it arrives). At the end of the day, things fail and that’s ok. What...

Only update is that I have emailed him twice since posting this and no response…I’ll move to FB and post..

Nice- I remember taking my nieces on the surfboard with me, now they are all grown up. 6’ is plenty deep- I get cautious at about 3’..