Kicker HLCD fell apart

[98outback]

Just got down to the lake for memorial day weekend and heard something rattling in the speaker can so I removed it and this is what I found. What is this and can I use it without it for the weekend? I don't want to mess anything up. 1730017301

[98outback]

More1730217303

[EarmarkMarine]

Just got down to the lake for memorial day weekend and heard something rattling in the speaker can so I removed it and this is what I found. What is this and can I use it without it for the weekend? I don't want to mess anything up. 1730017301

Both components (resistor and inductor) are glued to the circuit board AND the leads are soldered through the circuit board. That is the norm. So I don't find anything that I recognize as poor quality. In fact, the resistor weighs so little that it makes you wonder how both attachment methods failed. None of the leads came out. Instead the leads are broken off. But I'm not going to speculate what happened. None the less, it's an easy repair. The resistor will have to be replaced because the remaining leads are too short, but that is an easy resistor type, size and value to source. The coil can be slightly unwound without changing its value enough that it would make an audible difference. You just need enough lead to re-solder. Take a razor knife and scrape away enough enamel coating at the end of each inductor lead to get a good solder joint through the board. You'll need to desolder and remove the broken lead ends that still remain in the board. Be careful as to how much heat you apply specifically to the resistor. I would clean up and roughen up both board surfaces and the inductor surface and use a two-part epoxy. If you don't want to mess with it yourself, your dealer should be able to knock that repair out in short order. But, just to be safe I would check inside the other pod also before 'dropping it' off at your dealer.
You can still play the midbass drive alone for the weekend. It won't sound its best but it will be safe. However, the tweeter must have the passive crossover or damage will result immediately. So definitely disconnect that.

David

[philwsailz]

That shouldn't happen. Pm me Tuesday and let's get this fixed. Either repaired there or we can check on replace. As David says, it is an easy fix, but if we have to we can look at other options.

Have a safe weekend-


Phil
Kicker

[jpetty3023]

atta kid Phil!!


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[98outback]

Thanks Phil. I looked at the inside of the can and could not find any signs of water in either side. I have not pulled out the other pod yet. Will do after the weekend. Thanks and have a safe memorial day weekend all.

[kaneboats]

Gotta love these guys on here. Thanks, Phil!

[sandm]

gotta love the vendors on the site...

a big shout out to phil. lots of other vendors wouldn't stand behind the product that way..

[wolfeman131]

gotta love the vendors on the site...

a big shout out to phil. lots of other vendors wouldn't stand behind the product that way..

Agreed! We have some super audio friends on this forum.

[tgoody14]

Good stuff!!! Well, not that it happened of course, but that it's getting handled without question! Well done!

[98outback]

I will get get in contact with Phil on Tuesday. Not that I expected anything especially on the holiday weekend but it was great to hear Phil will work it out for me. I have kicker audio in both my vehicles and only the tower speakers in my boat right now. As soon as replacement time comes all the rest will be kicker just because of the great customer service.

[sandm]

I've had kicker off and on back to 1987 with my very first pair of truck boxes(6.5 sub, 8 passive radiator and horn tweeter on top in each box); eventually swapping them out in 89 for a sealed box with 3 comp-8's. great stuff...

[philwsailz]

98-


Get into the other cans and assess any damage present elsewhere. Get a good accounting of the damage, then PM me with your home address and telephone number. I want to get those back from you so we can look at them in engineering. We will figure out how to send you out replacements, as promptly as possible to keep you genning on the water.

Phil
Kicker

[kaneboats]

Good luck Adam. Looks like you got some great help here.

[98outback]

Phil

Just made it home from the lake today. I will do my best to open up the other can tomorrow after work. I will contact you in PM tomorrow. Thanks

[98outback]

Thanks to Phil at kicker for replacing the damaged parts. Great customer service and a great asset to Kicker and this forum. This is the reason I would not hesitate to buy Kicker products again. I have owned Kicker products for the last 15 years and this is the first problem I have had with anything. But thanks to Phil it is all good now.

[wolfeman131]

Nice deal! Thanks Phil.

[jpetty3023]

fantastic news


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[mmandley]

I can say Phil is a top notch guy, and i wouldnt hesitate to buy Kicker gear, First year we had the 08 LSV i ran Kicker all summer no issues, and when i went to give my KMT6 tower speakers to by best bro, i didnt have the correct step down inserts for the tower.

Phil hooked my up with them no issues.

My buddy is still running those towers and loves them.

[98outback]

Phil

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[philwsailz]

I'm SO popular. Inbox cleared..