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Thread: CWB shoutout

  1. #1
    Join Date
    Jun 2008
    Location
    Aurora, IL
    Posts
    41

    Default CWB shoutout

    Just wanted to put in a good word for CWB's customer service. I just got some '08 Zeus CT wakeboard boots (thanks AJ!) but was short a mounting bolt. After an email to CWB they dropped a set of 4 in the mail for me gratis. Can't wait to get them mounted and try them out.

    Chad

  2. #2
    Join Date
    Oct 2008
    Location
    Sherwood, AR
    Posts
    209

    Default

    Gotta second this, the peeps at CWB are PURE support. Bought my first board from them about 2 years ago and it arrived dropped, the edge of the board had a dent where the layers are pressed so I called and told them what happened, two days later i got an overnighted board with a shipping label for the damaged board and they even threw in a pro-series 80 ft rope & handle combo that matched the board (how fancy). Been with CWB ever since. Nice boards, great customer service.
    Lance Saville

    2009 Mobius LSV

  3. #3

    Default

    what does cwb stand for. i did a search for cwb did not find any thing

  4. #4
    Join Date
    Jun 2008
    Location
    Aurora, IL
    Posts
    41

    Default

    CWB is Connelly's wakeboard line.

  5. #5
    Join Date
    Jun 2007
    Location
    Lake Village, AR
    Posts
    428

    Default

    Quote Originally Posted by Chad M View Post
    Just wanted to put in a good word for CWB's customer service. I just got some '08 Zeus CT wakeboard boots (thanks AJ!) but was short a mounting bolt. After an email to CWB they dropped a set of 4 in the mail for me gratis. Can't wait to get them mounted and try them out.

    Chad
    Had something similar a couple years ago. Caught an edge and rat trapped so hard that it ripped out one of the screws that holds the boot on the board. Gave them a call and had a new one in just a few days. Can't beat good customer service.
    07 Mobius LS--Razorback Red

  6. #6
    Join Date
    Aug 2007
    Posts
    160

    Default

    Same thing happen to my old lf bindings. They sent me brand new bindings, but it took a little longer than I wanted. This was b/c it was in the fall where they were changing merchandise. I was hoping they would of came out with an 08 model of them bindings so they would send me them but they sent me the same model. Good thing it was cold outside so I didn't need them at all while they were broken
    07 Moomba Outback

  7. #7
    Join Date
    Aug 2008
    Location
    Lake Elsinore, CA
    Posts
    41

    Default

    I had nothing but problems with CWB but that was eight years ago, nice to know things have changed with them. But I have had a Gatorboard for the past year and I must say they have sent me parts for my boots when they broke at no cost to me. The board companies have stepped up to keep people happy so they come back to buy again.
    Life's great when im on the water in my 05 XLV!

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