Towerflag issues?

[brad460]

The threads in our towerflag mount stripped out - Second season with the mount so probably used it a handful of time.

Messaged them asking if I could just buy the internal composite piece (wasn’t asking for anything free) and got a reply back from Ian with a link to submit a warranty claim..

Submitted a warranty claim and a couple weeks went by with no response. Followed up again and was told they got my claim and it takes 10-14 days to process. Two more weeks go by and nothing. Reached out again and now getting no response ( new term ghosted?)..Can’t imagine the customer support can be that lousy..kind of surprised..

Has anyone else had issues?





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[larry_arizona]

Ian is typically very responsive, try the Facebook group page


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[MJHSupra]

Try him directly. He puts his number out there. Here it is from the Facebook Wakesurf World page when he answered the same question.

Ian is a nice guy. Good Supra person.




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[brad460]

Thanks- I had called him a couple times in the past and got no answer. He did personally reply to my first few emails, but not anymore.

I am sure he is a nice guy- perhaps something is going on because his customer service (ignoring me now) seems to be my luck..

I guess at this point I’ll spread the word whenever I can…$200 piece of crap (mount and pole)…lol…Won’t even sell me parts to fix it..

[larry_arizona]

Thanks- I had called him a couple times in the past and got no answer. He did personally reply to my first few emails, but not anymore.

I am sure he is a nice guy- perhaps something is going on because his customer service (ignoring me now) seems to be my luck..

I guess at this point I’ll spread the word whenever I can…$200 piece of crap (mount and pole)…lol…Won’t even sell me parts to fix it..

For what it's worth, by far the best flag mounts on the market.


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[brad460]

For what it's worth, by far the best flag mounts on the market.


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Agreed- looked great with my carbon fiber flag pole- guess that’s why I am so disappointed..oh well.

[MJHSupra]

Agreed- looked great with my carbon fiber flag pole- guess that’s why I am so disappointed..oh well.

Bum deal. Not sure who helps him with orders or if he is a one man band. Those were the some of the complaints online, communication and not getting back to people.

I used my flags the first few years, but have not recently. Probably laziness on my part.


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[KnoxMojo]

Bum deal. Not sure who helps him with orders or if he is a one man band. Those were the some of the complaints online, communication and not getting back to people.

I used my flags the first few years, but have not recently. Probably laziness on my part.


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Same, use them every so often when I think about them. Ian has always been great with me and most of us.

[larry_arizona]

Any updates?

Ian is very responsive on the Supra/moomba facebook page. Just saw him respond fast with a life time warranty.


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[brad460]

Only update is that I have emailed him twice since posting this and no response…I’ll move to FB and post..