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Thread: Towerflag issues?
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08-27-2024, 07:42 PM #1
Towerflag issues?
The threads in our towerflag mount stripped out - Second season with the mount so probably used it a handful of time.
Messaged them asking if I could just buy the internal composite piece (wasn’t asking for anything free) and got a reply back from Ian with a link to submit a warranty claim..
Submitted a warranty claim and a couple weeks went by with no response. Followed up again and was told they got my claim and it takes 10-14 days to process. Two more weeks go by and nothing. Reached out again and now getting no response ( new term ghosted?)..Can’t imagine the customer support can be that lousy..kind of surprised..
Has anyone else had issues?
Sent from my iPad using Tapatalk2021 Moomba Max
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08-27-2024, 08:18 PM #2
Ian is typically very responsive, try the Facebook group page
Sent from my iPhone using Tapatalk2021 Supra SA 400
2018 Supra SA 400 (SOLD)
Michigan
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08-27-2024, 11:25 PM #3
Try him directly. He puts his number out there. Here it is from the Facebook Wakesurf World page when he answered the same question.
Ian is a nice guy. Good Supra person.
Sent from my iPhone using Tapatalk2018 Supra SL400
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08-28-2024, 09:13 PM #4
Thanks- I had called him a couple times in the past and got no answer. He did personally reply to my first few emails, but not anymore.
I am sure he is a nice guy- perhaps something is going on because his customer service (ignoring me now) seems to be my luck..
I guess at this point I’ll spread the word whenever I can…$200 piece of crap (mount and pole)…lol…Won’t even sell me parts to fix it..2021 Moomba Max
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08-28-2024, 09:16 PM #5
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08-28-2024, 10:09 PM #6
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08-29-2024, 12:53 AM #7
Bum deal. Not sure who helps him with orders or if he is a one man band. Those were the some of the complaints online, communication and not getting back to people.
I used my flags the first few years, but have not recently. Probably laziness on my part.
Sent from my iPhone using Tapatalk2018 Supra SL400
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09-09-2024, 08:23 PM #8
Any updates?
Ian is very responsive on the Supra/moomba facebook page. Just saw him respond fast with a life time warranty.
Sent from my iPhone using Tapatalk2021 Supra SA 400
2018 Supra SA 400 (SOLD)
Michigan
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09-09-2024, 08:51 PM #9
Only update is that I have emailed him twice since posting this and no response…I’ll move to FB and post..
2021 Moomba Max
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09-09-2024, 11:23 PM #10
I read the FBook post. Mentioned something about filling out warranty claim.
Sent from my iPhone using Tapatalk2018 Supra SL400