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  1. #11
    Join Date
    Apr 2013
    Location
    Knoxville TN
    Posts
    3,224

    Default

    I read the FBook post. Mentioned something about filling out warranty claim.


    Sent from my iPhone using Tapatalk
    2018 Supra SL400

  2. #12
    Join Date
    May 2018
    Posts
    5,010

    Default

    Brad, glad Ian responded finally.


    Sent from my iPhone using Tapatalk
    2021 Supra SA 400
    2018 Supra SA 400 (SOLD)
    Michigan

  3. #13
    Join Date
    Apr 2013
    Location
    Knoxville TN
    Posts
    3,224

    Default

    Small Business (probably a 1-man-band) produces a product claiming a Lifetime Warranty. Tough spot to get new orders out the door and do the work for warranty orders for others. I had one of the first versions that was later upgraded. Ian sent me a new set.

    Just thinking, not sure I would put that kind of warranty out there. Stuff brakes over time. Public can be brutal on social media.

    Glad you got a response Brad. Funny thread responses for peeps telling you to re-tap new threads. I give you credit, you were polite on the responses.
    2018 Supra SL400

  4. #14
    Join Date
    Aug 2009
    Location
    Richfield, WI
    Posts
    412

    Default

    Yes- I did post on FB and looks like Ian sent one out..glad it’s resolved (if it arrives).

    At the end of the day, things fail and that’s ok. What is most important is customer service..Hope he gets back on track.

    Note: I first reached out to see if I could buy the internal piece that stripped out, but was asked to submit a claim..which I did.
    2021 Moomba Max

  5. #15
    Join Date
    May 2018
    Posts
    5,010

    Default

    Quote Originally Posted by brad460 View Post
    Yes- I did post on FB and looks like Ian sent one out..glad it’s resolved (if it arrives).

    At the end of the day, things fail and that’s ok. What is most important is customer service..Hope he gets back on track.

    Note: I first reached out to see if I could buy the internal piece that stripped out, but was asked to submit a claim..which I did.
    Sounds like you were not the only one who struggled contacting him via email. Definitely feels like he is a 1 man show and probably not his day job.

    I envision Facebook is his main source of contact and he probably has several printers running overnight to fill orders and warranty.


    Sent from my iPhone using Tapatalk
    2021 Supra SA 400
    2018 Supra SA 400 (SOLD)
    Michigan

  6. #16
    Join Date
    Aug 2009
    Location
    Richfield, WI
    Posts
    412

    Default

    Darn- looks like I spoke too soon!

    On FB told me he shipped a new mount, but hasn’t arrived. Now he is ignoring me on FB…

    Disappointed he lied about shipping a new mount- that’s crossing the line.
    2021 Moomba Max

  7. #17
    Join Date
    May 2018
    Posts
    5,010

    Default

    Quote Originally Posted by brad460 View Post
    Darn- looks like I spoke too soon!

    On FB told me he shipped a new mount, but hasn’t arrived. Now he is ignoring me on FB…

    Disappointed he lied about shipping a new mount- that’s crossing the line.
    Sorry to hear this, I noticed the other FB guy got the same "it shipped already" story.

    Thanks for the update


    Sent from my iPhone using Tapatalk
    2021 Supra SA 400
    2018 Supra SA 400 (SOLD)
    Michigan

  8. #18
    Join Date
    Aug 2009
    Location
    Richfield, WI
    Posts
    412

    Default

    Hold up- Got a message via FB and had my order confused with someone else..

    New mount and pole being shipped…
    2021 Moomba Max

  9. #19
    Join Date
    Nov 2016
    Location
    Knoxville, TN
    Posts
    1,428

    Default

    Or you never actually submitted the warranty claim?
    2018 Supra SA400 aka The Ron Burgandy
    2011 Sea-Doo Wake 155
    2015 Mojo Surf, sold...2013 Axis A22 Recon Edition, sold...2010 Axis A22, sold...2007 Maxum 1800sr3, sold

  10. #20
    Join Date
    Aug 2009
    Location
    Richfield, WI
    Posts
    412

    Default

    See post #1 …

    Not only did I submit a claim, but got an email confirming the claim was received and turn around was 10-14 days.

    But I suppose why not make it my fault..
    2021 Moomba Max

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