Wakemakers very poor Customer Service

[Whitey]

Anyone have any insight with Wakemakers Customer Service? i ordered a custom ballast bag back in March. I have received a couple messages from them, the last one on may 13th saying 36-48 hours my bag would be complete. Since then they have not responded to messages left through customer service and you cannot get anyone on the phone and they don't return messages.

[rockymtnsurfer]

Funny....I was thinking of posting, but then I said maybe it was just my luck. 3 months now waiting for 1 bag. They have emailed back and called and said it was on it's way.....3 weeks later still not here. Dissapointed to say the least

[sandm]

if you search this has been a recurring issue for them off and on for years. seems they suck then they get better then they suck again..

[Zog]

Everything I have ordered from them has come quickly, but I have never ordered a ballast bag. I think they must have production issues on that side of the house, since they aren't just stock that they pass through.

[MJHSupra]

Years ago, they had a warehouse in Knoxville, but that closed up.

I ordered a water pump impeller from them back in March 2024. It was backordered, no biggie b/c it was still too cold here.
I waited a month w/o having it shipped and emailed them. They were responsive and told me it was still backordered. No problem to wait more.
So once May got here, I emailed them again. They were responsive and told me the same thing: backordered.
I asked for my money back.

I had better luck getting products from them many years ago. It started when I purchased a ballast upgrade kit for my old boat.
Back then they were more visible on social media and producing content on the internet (videos and posts) about upgrades and parts.

Maybe they got too big too fast? Too much other competition on internet sales? Good people left the company? I do not know, but things have changed.

[996scott]

I started buying from Wakemakers about 12 yrs ago and they were awesome to work with. I could call and speak to someone who always had great knowlege and always got me the right things I was looking for. Prices were great, shipping was fast, communication was easy, etc. The last several times I purchased stuff from them it was harder/impossible to talk to anyone, things always seemed to be backordered/delayed, etc. I really loved working with them in the past, but I tend to look elswhere now when I need something.

[Mxmark4]

I didnt realized theu closed the Knoxville warehouse. I have a list of parts I need to order for my ballast vents I am making but some of the parts were backordered. Makes me hesitant to order from them now.

[MJHSupra]

I didnt realized theu closed the Knoxville warehouse. I have a list of parts I need to order for my ballast vents I am making but some of the parts were backordered. Makes me hesitant to order from them now.

When I wrote an email to Parker Gribskov ([email protected]) - she responded very quickly to my emails, but it was always out of stock and waiting . . .

Apr 12, 2024, 1:34 PM PDT

Hi Mark,

Unfortunately, we no longer have a warehouse in our Knoxville location so pickup is not available. As to why your order hasn't shipped out yet is because the Johnson Indmar Water Pump Impeller Service Kit on order is out of stock. We were supposed to receive more last week however they still have not shown up to our warehouse. Our next expected receive date is next week so we are hoping that we can get those in during that time. We do apologize for the delay and want to get you on the water as fast as possible!

If you have any further questions, please let me know!
Parker G
Customer Service

[j.mo]

Interesting to hear. WakeMAKERS has always been pretty good to me. I agree with the out of stocks, but the communication via phone/email has always been prompt and available. I’ve dealt with Parker many times.


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[MJHSupra]

Anyone have any insight with Wakemakers Customer Service? i ordered a custom ballast bag back in March. I have received a couple messages from them, the last one on may 13th saying 36-48 hours my bag would be complete. Since then they have not responded to messages left through customer service and you cannot get anyone on the phone and they don't return messages.

Try to email Parker Gribskov ([email protected]) with your order number and/or details. She is good.