Wakemakers very poor Customer Service

[Whitey]

Anyone have any insight with Wakemakers Customer Service? i ordered a custom ballast bag back in March. I have received a couple messages from them, the last one on may 13th saying 36-48 hours my bag would be complete. Since then they have not responded to messages left through customer service and you cannot get anyone on the phone and they don't return messages.

[rockymtnsurfer]

Funny....I was thinking of posting, but then I said maybe it was just my luck. 3 months now waiting for 1 bag. They have emailed back and called and said it was on it's way.....3 weeks later still not here. Dissapointed to say the least

[sandm]

if you search this has been a recurring issue for them off and on for years. seems they suck then they get better then they suck again..

[Zog]

Everything I have ordered from them has come quickly, but I have never ordered a ballast bag. I think they must have production issues on that side of the house, since they aren't just stock that they pass through.

[MJHSupra]

Years ago, they had a warehouse in Knoxville, but that closed up.

I ordered a water pump impeller from them back in March 2024. It was backordered, no biggie b/c it was still too cold here.
I waited a month w/o having it shipped and emailed them. They were responsive and told me it was still backordered. No problem to wait more.
So once May got here, I emailed them again. They were responsive and told me the same thing: backordered.
I asked for my money back.

I had better luck getting products from them many years ago. It started when I purchased a ballast upgrade kit for my old boat.
Back then they were more visible on social media and producing content on the internet (videos and posts) about upgrades and parts.

Maybe they got too big too fast? Too much other competition on internet sales? Good people left the company? I do not know, but things have changed.

[996scott]

I started buying from Wakemakers about 12 yrs ago and they were awesome to work with. I could call and speak to someone who always had great knowlege and always got me the right things I was looking for. Prices were great, shipping was fast, communication was easy, etc. The last several times I purchased stuff from them it was harder/impossible to talk to anyone, things always seemed to be backordered/delayed, etc. I really loved working with them in the past, but I tend to look elswhere now when I need something.

[Mxmark4]

I didnt realized theu closed the Knoxville warehouse. I have a list of parts I need to order for my ballast vents I am making but some of the parts were backordered. Makes me hesitant to order from them now.

[j.mo]

Interesting to hear. WakeMAKERS has always been pretty good to me. I agree with the out of stocks, but the communication via phone/email has always been prompt and available. I’ve dealt with Parker many times.


Sent from my iPhone using Tapatalk

[MJHSupra]

Anyone have any insight with Wakemakers Customer Service? i ordered a custom ballast bag back in March. I have received a couple messages from them, the last one on may 13th saying 36-48 hours my bag would be complete. Since then they have not responded to messages left through customer service and you cannot get anyone on the phone and they don't return messages.

Try to email Parker Gribskov ([email protected]) with your order number and/or details. She is good.

[Whitey]

I’ve tried emailing, calling and leaving messages. No response. I will not get involved with them again and urge caution for anyone considering ordering from them.


##- Please type your reply above this line -##
Check Order Status Online: http://www.wakemakers.com/status
Request a Return Online: http://www.wakemakers.com/returns

**NOTE: We are currently experiencing an incredibly high volume of emails, and as a result our response time is currently 4-5 business days. We have received your inquiry, and we will get back to you. There is no need to send multiple emails or make repeated phone calls, and that will only delay our response further. Thank you for your patience.**

Thanks for contacting us! We have received your request and it is being reviewed by one of our team members.

We typically strive for less than one business day for responses, but due to the seasonal nature of our industry, during peak times (leading up to and following summer holidays, etc.) responses can sometimes take a little longer.

A Customer Advocate will be in touch as soon as possible, and we appreciate your patience.