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Thread: PTM Customer Service
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09-12-2022, 11:19 PM #1
PTM Customer Service
Shout out to PTM. Jason from Customer Service is a good dude to deal with.
One of the springs inside the little black release button on my PTM clamping racks got stuck last Friday. Thus, the clamp would not lock anymore on one side.
I took the rack off the boat and dropped it by their shop at noon today. Grabbed some lunch and picked it back up at 1.
Jason also gave me a set of new buttons to replace on the other rack (not broken), new bolts, and some loctite.
Helps to live in Knoxville and have a 20 min drive to get there.
Hooked me up about 2 summers ago on a bad mirror mount.
[URL]https://ptmwatersports.com[URL]
Sent from my iPhone using Tapatalk2018 Supra SL400
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09-13-2022, 11:04 PM #2
I always liked those racks. I wonder if I can mount those on my A3 tower?
2020 Moomba Mojo
2008 Mastercraft Prostar 197 40th Anniversary
Owner Ness Lake Watersports
Wakemakers “Exact Fit” Bags + Lead = 4,700 ballast
Audio by Wetsounds, MTX, JL Audio, Clarion
15 X 13.00 ACME prop
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09-14-2022, 12:32 PM #3
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09-14-2022, 12:48 PM #4
I have seen posts of anyone.
I was not a fan back in 2018 b/c of the high cost, but once I started to use them, I really liked the clamping vs bungee.
They changed the forks in 2019 to accommodate thicker surfboards. They always improve the function too - like the updated black buttons they gave me.
If you want to see some sweet looking racks, they make them in black ionized aluminium. The local dealer has a 2023 SE 550 with the black racks. It's not offered by SC as an option, but he got them custom ordered via PTM.
I've also seen some power-coated black ones too.2018 Supra SL400
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09-14-2022, 12:50 PM #5
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09-14-2022, 03:55 PM #6
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09-14-2022, 04:17 PM #7
The PTM mirror is legit but steep.
Can you imagine what PTM charges for the FXone towers?
I still think the FXone is top 2 best towers, the telescoping Nautique may be the only one to surpass it.
Sent from my iPhone using Tapatalk2021 Supra SA 400
2018 Supra SA 400 (SOLD)
Michigan
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09-14-2022, 06:17 PM #8Senior Member
- Join Date
- Apr 2012
- Location
- Lexington, SC
- Posts
- 548
I do like the folding Bimini on the fx one over the Nautique regular Bimini that looks like it is always out to some degree. The Bimini boot on the fx one is kinda a pain, maybe as I use it more it will get easier. I do really like the function of the telescoping Nautique tower but the Bimini is always deployed on it. Overall I am really happy with the fx one tower.
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09-14-2022, 08:02 PM #9
Mastercraft can’t build a tower for its life. Worst and ugliest towers EVA!!!!
Sent from my iPhone using Tapatalk2021 Supra SA 400
2018 Supra SA 400 (SOLD)
Michigan
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09-15-2022, 01:01 AM #10