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Thread: contact at SC?
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09-03-2014, 03:26 PM #1Senior Member
- Join Date
- Jan 2014
- Location
- Kelowna, BC Canada
- Posts
- 426
contact at SC?
Hey guys ... just wondering if anyone has a contact at SC that they would be able to share?
I have dragged my feet on this issue but I want to drop SC a line to see if there is anything that they can do.
I bought the Mojo back in the early summer and we were charged $25XX for PDI. When the boat arrived we did the water test and quickly found out that the tower was making a bad rattling noise. Dealer said he would fix it before shipping our boat to us. I called the dealer again before the boat was to ship to confirm it was fixed and he assured me it was and it was water tested. Once the boat arrived here, I dropped it in the water and the rattle was there immediately. It was not fixed. I contacted the dealer back and was livid. He said they screwed up and didnt fix it. They shipped me a bunch of washers from Extreme Towers along with a hand written note on how to install it myself!!
Also, when the boat arrived, the tower speakers were still in the box (I had to wire/mount them myself) the tower racks were not installed and to top it all off none of the batteries were connected.
Now am I wrong in thinking that these things should have been included in the PDI? Normally when you buy a 65K boat those basic things would be done no?
I have tried to contact the dealer a few times to get a contact at SC but they wont reply.
I know SC won't give me any $$$ back but I am hoping that maybe they can do something to make the situation a little better.
Thoughts?2014 Black/White Mojo
345HP Surf Motor
1235 Prop
Autoflow 2.0 Upgrade
1100# FlyHigh Rears
650# IBS
4 x Exile SXT9q's w/ Exile 30.2 amp and Exile ZLD controller
Exile Javelin Amp
10" Rockford sub
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09-03-2014, 04:05 PM #2
http://www.skierschoice.com/
Skier’s Choice, Inc.
1717 Henry G. Lane Street
Maryville, TN 37801
Voice 865.983.9924
Fax 865.983.9950
ask for customer service, they are pretty good about getting right back to you. Sorry you had to deal with that issues, these boats should be ready to run day one..A Day at the Lake...Priceless
A Day in Powder...Endless
Joe V
2012 Möbius XLV~ Loaded & Exiled
2007 Outback V ~ sold
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09-03-2014, 06:41 PM #3Senior Member
- Join Date
- Aug 2008
- Location
- Hilliard, Ohio
- Posts
- 794
Maybe Rick will chime in shortly on this. Please remember that boats aren't like cars and sometimes things happen on new boats. We are on our 6th boat 3 new / 3 used. Two new ones had a punch list at the end season to fix things. Minor things not to run to dealer mid season for. I would not have accepted a boat without the speakers installed, as a matter of fact I had then rewire the rats nest of speaker wire / LED wire before I would take the Mondo. This reminds me I have to call my dealer and see if I need to send the Bimini boot back since I received a replacement for the one that shredded itself.
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09-03-2014, 08:09 PM #4
All new and used boats have issues doesn't matter if it's 65K or 140K. SC is a great company with great people. I'm sure they will be able to help.
'06 Outback - Gone but not forgotten
'13 Mojo
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09-04-2014, 12:16 AM #5Senior Member
- Join Date
- Oct 2013
- Posts
- 135
i bout a brand new outback v this year popped an exhaust leek (felt gasket) paid for shipping and parts just because i didn't want to drive to the dealer an hour and a halve away to claim warranty(mid season) ((holidays)). point being these dealers should be more helping like i need to pay for even a fifty dollar gasket and shipping its a brand new boat thats why i bought it( not to deal with those things). maybe i should have been more stern but i guess thats how they make there money right.
2013 outbackv
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09-04-2014, 10:44 AM #6Administrator
- Join Date
- Apr 2002
- Location
- Tennessee
- Posts
- 283
I will be glad to follow up with this situation. Yes, Tower speakers should have been installed by the dealer. Which dealer did you buy the boat from?
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09-04-2014, 01:32 PM #7Senior Member
- Join Date
- Jan 2014
- Location
- Kelowna, BC Canada
- Posts
- 426
We bought the boat from Bay Marine in Trenton, Ontario Canada.
http://www.bay-marine.com/2014 Black/White Mojo
345HP Surf Motor
1235 Prop
Autoflow 2.0 Upgrade
1100# FlyHigh Rears
650# IBS
4 x Exile SXT9q's w/ Exile 30.2 amp and Exile ZLD controller
Exile Javelin Amp
10" Rockford sub
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09-04-2014, 01:46 PM #8Senior Member
- Join Date
- Jun 2007
- Posts
- 883
2006 Moomba Mobius LSV
Stereo: Kenwood KMR-D562BT
Ballast: 750 Surfside locker, 400 Surfside mid boat, 400 Gravity I, 400 Bow
Surfboards: Inland Surfer Red Woody, Triple X Composite X 58"[/SIZE]
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09-04-2014, 01:54 PM #9Senior Member
- Join Date
- May 2012
- Location
- Jamestown Ky, Lake Cumberland/Dale Hollow
- Posts
- 121
I tell ya I had a awesome dealer in KY at Denny marine ... always gets right back to me and didnt even charge a PDI at all .. Im a sales consultant myself at a car dealership and I can say their service on my Mondo has been world class !
1995 Moomba Boomerang-SOLD
2008 Moomba Outback DD- SOLD
2014 Moomba Mondo-SOLD
2016 Moomba Craz
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09-04-2014, 02:23 PM #10