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08-05-2013, 03:27 PM #1
Givin a shout out to ATL Marine and Wolfeman - Great Customer Service!
Just wanted to give a big THANK YOU to Drew and Cynde at ATL Marine. You know what customer service is all about.
Was having a hell of a time finding the right hinges for my rear compartments after the 1 to 3 piece sun deck upgrade. After 2 calls and 2 emails to AWS my local dealer they finally got back to me after 2 days with a price quote. Said it would take 1 to 1.5 weeks for the hinges - unacceptable. After a couple more calls and emails asking about expedited shipping they left me a message saying they went ahead and ordered them for me. No sense of urgency, no questions answered about expedited shipping. Basically nothing - making it more phone/email tag back and forth for what another day or two? No thank you.
Drew put me in touch with Cynde at ATL Marine so I dropped her both an email and a call. Within 2 hours I had a call back, she had already confirmed the hinges were in stock and ready, the order was also already written, just waiting to confirm with me how quickly I wanted the hinges shipped as they would be coming directly to me from SC so there would be no delay. Boom - done. Hinges arrived 2 days later and are installed - ready for the weekend and vacation.
Now that's more like it! Thank you for all you do.The years have been kind, it's the weekends that have done the damage.
2001 MobiusV - Slightly Modified...