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Thread: Kicker Customer service
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07-16-2011, 11:01 PM #1Senior Member
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- Feb 2010
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- Fayetteville, GA
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Kicker Customer service
I e-mailed Customer Service at Kicker to ask about replacement Grilles for my Cabin speakers on my 09 outback. 3 of the 6 are cracked, just poor design for where they are placed (on the interior pad rail) on the outback. Meanwhile someone on this forum informed me that the tweeter was in the Grille so no way to replace. I had sent pictures to Kicker so they knew which speakers I had and I expected the same answer. The Guy e-mailed me and said they were all out of speaker grilles and sent me the link to parts.com. There's no way he even looked at the pictures. Poor Customer Service! I'll have to pay to replace them but it wont be with Kickers. Any Suggestions?
Peace
DarrenLast edited by kaneboats; 07-20-2011 at 09:50 AM.
FamilyMatters
2009 Outback
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07-16-2011, 11:04 PM #2
cant beat the polks for there sound and price
A Day at the Lake...Priceless
A Day in Powder...Endless
Joe V
2012 Möbius XLV~ Loaded & Exiled
2007 Outback V ~ sold
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07-17-2011, 09:55 AM #3
Did you buy the OBV from Altanta Marine? If so, try them. When we purchased our OBV they gave us a 5 yr warranty.
Pain is weakness leaving the body!
2009 Outback V
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07-17-2011, 10:16 AM #4
wait for philsailz on here to reply. he's the main kicker guy. give him a day or 2 and I'm sure he will ensure you get the right answers. he's a standup guy
'06 Supra Launch 20SSV-gone but never forgotten
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07-17-2011, 12:23 PM #5
I don't have any experience with Kicker coaxial or component speakers, but I have had the Polk db651 and now Exile SX65s - both are great speakers, but if you can afford a few more bucks (not much more really) I'd definitely spring for the Exiles.
2013 Outback V
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07-17-2011, 06:49 PM #6
Phil will respond, it might help if people would quit posting stuff into the wrong categories as well. The Audio Guys look first in the AUDIO section as an fyi
2007 Mobius LSV
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07-17-2011, 09:52 PM #7Senior Member
- Join Date
- Feb 2010
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- Fayetteville, GA
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I did not buy it at Atlanta Marine, I bought it hardly used with 30hrs on it! I love Heidi at Atlanta Marine though! What a great help!
Should I have posted this directly to Audio? Sorry!
Peace
DarrenLast edited by FamilyMatters; 07-17-2011 at 09:54 PM. Reason: Left Out Something
FamilyMatters
2009 Outback
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07-19-2011, 12:39 PM #8
Hey Darren,
Phil here. Sorry, I am just now finding this thread.... The guys are right, I usually just lurk in the Audio Forum..
Holler and ask for Phil White the marine guy. Just call toll-free at 800 256 - 0808.
We have options I want to visit with you about. I don't have anything to hide by having you call instead of using the forum, it is just easier to talk on the phone... I have your e-mail conversation, so I already have your address....
One way or the other, Kicker will take care of ya... give me a shout!
Phil
Kicker
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07-19-2011, 12:44 PM #9
Actually I just tried to e-mail you too, but the e-mail came back... Weird?
Anyway, call me-
Phil
Kicker
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07-19-2011, 08:07 PM #10Senior Member
- Join Date
- Feb 2010
- Location
- Fayetteville, GA
- Posts
- 169
Kicker Customer Service
O.K. O.K. I take it back!!! Phil with Kicker tracked me down after the Customer No service Comment and went over and above to make things right in the speaker situation I had!! Great Guy, Great determination to track me down on my Cell phone. I believe he would have done anything to make it right!
Thanks Phil and Peace!
DarrenLast edited by FamilyMatters; 07-19-2011 at 08:10 PM. Reason: Spelling
FamilyMatters
2009 Outback