Upholstery Problems

I Purchased an New '05 Outback Leftover on 5/28/06. On 6/1/06, my first warranty claim was submitted. The upholstery seams on one panel of the rear sundeck split. On 8/1 - 2nd Warranty claim submitted, same problem on another panel.
REALLY sad part is.. I've yet to receive the parts to resolve the first problem. So, here I sit, with my $28,000.00 boat that looks like a pile of $#@#. KNOWING that every seam on the boat will slowly pull out. Absolutely ridiculous. Had I known warrantly claims would have been taken so casually - I would have went with another brand.

<img src="http://i86.photobucket.com/albums/k93/mik101_2006/driver_sm.gif">

Did you submit the claims through your dealer or direct with skiers choice...
See its important that you know if it was your dealer that filed the claim, did they file it with skiers choice the same day as you submitted it to them..

Obviously the situation sucks, I have no doubt that SC will make it right for you..

I went though the dealer to submit the warranty claim. B U T
I did contact Skier's Choice directly - Les, in the Warranty Claims dept, confirned that the claim was received by Skier's Choice on June 1st. (The same day I provided photo's to the dealer).... and mentioned that I am "fourth on the list". Fourth on the list? AFTER 2.5 MONTHS? FOR THIS? C'MON!!!!!

No doubt that is frustrating... did they give any indication as to when they would be able to have it fixed for you??

Nope. I asked Les to have the head of warranty claims (Rob Loueck) contact me.
As you can probably tell - I'm really frustrated over this. It's a simple problem that should have been resolved with one phone call...... I shouldn't have to take the time to contact dealers, manufacturers, reps, department managers...

And you know what really has me concerned? My understanding is that the overall problem with the upholstery is that cotton thread was used... it doesn't hold up. So, it seems that I have an entire interior being held together by faulty thread.
If the first warrantly claim is any indication of how SC is going to handle my problems as each part of my interior falls apart.. i've got a LONG road ahead of me.

Thanks! I hope you have better luck! :)

Wow.... crazy situation, you will have to keep us all updated on how it turns out

If you notice in the other thread about the '07's they have gone to Gore-Tex thread, so they are trying to remedy the problem the right way for the future. As far as time - I am pretty sure they do not have the panels just sitting around - so they are custom made for each boat or each repair - you may have called at their busy time - getting the new boats together, and they are ramping up for the new designs - so to take a machine and seamstress off the production to make a one-off replacement panel has to be done when they can best get to it. I know this is no use to you sitting there 2 months later. I feel for you and know that if it were me, I would need to vent as well. Maybe your new panels will be made with Gore-Tex thread ?

I hope you are not letting this keep you from using a very nice boat otherwise.

-Joe

Hey Joe,

-Couple points -


I may have called at a busy time???? It's summer, it's boating season, it's going to be busy - be prepared.

I'm unfamilar with the production process at Skier's choice. If a solid reason exists as to why the part could not be replaced within a resonable time period (custom made, out of stock matierals, whatever..) this should have been commicated to me. It was not. All I got was: "fourth on the list" and only after I initiated contact the company.

Yes, I am aware that the problem was corrected on newer models. If SC acknowledged the issue on later models, why wasn't it corrected on my brand new '05 boat before I took it home in late May of '06??

I am a software developer - as with any other product, we guarantee that our software will be error free. When an problem is reported by a client, I remove staff members from projects in progress and dedicate whatever resorces are necessary to solve the problem. If we fall behind, I outsource, hire on additional staff.. whatever it takes. This is what keeps me in business. This is what keeps clients coming back to me with new projects and this is what gives me a solid business reputation.


In September, I bought a used Infiniti G35 - under factory warranty. I had it a month and the "auto up" function on the power window failed...trival problem. I called the dealer, mentioning it's something that could wait until the car comes is in for service. They ordered the part - sent out a rep and changed the switch in my driveway - within 5 days. Guess what? I'll buy another Infiniti and I'll tell anyone I know to buy one.

I could go on-and-on.

No - I'm not letting it keep me from using the boat. NO DOUBT, it's a hot boat.

> "NICE BOAT! OH, you bought this used?"...
>> "Nope - brand new - seams started to rip after day one.... two and half months later and I'm still waiting for it to be fixed."

CAN I TELL YOU HOW MANY TIMES I'VE HAD THAT COVERSATION??????

Thanks for listening!