Kenwood KCA-RC35MR Remote

I am currently using the oval wired remote control puck with a Kenwood eXcelon KDC-x395 and the remote does not always work. I sometime have to press the buttons on the remote several times for it to work, sometimes it works the first time. Anyway, I checked with Kenwood tech support and they tell me that the Kenwood KCA-RC35MR remote pictured below is compatible with my head unit. Is anyone using this remote and if so, how well does it work? I am hoping that the volume up and down buttons and the mute button work on the first press, every time. Is this the case?

You have the aeware remote currently? White oval black buttons?

I have the remote pictured below. It's a Kenwood.
Attachment 17661