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I had one of these lock up on me before. If I recall the nylon insert got hung up on the screw off outer casing. I think you may need to get a few small flat screw drivers and pry the insert "petals" towards the center to get them to release off of the outer casing. Looking at the instrcutions from the original like the thing I am talking about is called bushing and the casing is a chuck.
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Finally finished this little fix. The 90 degree Neutrik connector did the trick - kept it low profile and easy to put together. Don't really have a before and after shot per say but this is definitely much better!
http://i326.photobucket.com/albums/k...V/4d0328d2.jpg
I never did get the other one I 'test fitted' back apart.