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Hello Everyone, I put money down on a Supra SA400 in February for an April spray date and an early to mid-May completion date. The spray date then moved to May 7th and the completion date was moved to May 17th. Now I am being told that the completion date will be May 25th. Rather frustrated. We have made plans with friends and the expectations of Supra are not being met from a customer service perspective from the start. Please advise. Thanks.
Can't comment on customer service perspective but just an observation of everything going on, a 2 week delay is not bad. Truck orders are delayed months, our pool install is delayed 6 weeks so far from scarcity of materials, construction projects are taking longer due to lack of material and nobody wants to work.
It still sucks your boat is delayed but all things considered with the environment that we are in, I am sure there is a reason for it.
Hopefully you will get it sooner then expected.
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These are bad times for manufacturing and its effecting Skier’s Choice just like all the other wake boat manufacturers (Malibu delays are far worse than Supra)
Resin, semi conductors, rubber shortages globally due to pandemic. Shipping from China is another major issue. All the automotive OEM’s are mostly shutdown and be happy your boat is still in build que.
This is not isolated to Skier’s Choice. All I can recommend is be patient.
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Thank you for the replies. Much appreciated. I do realize that supply chain has been affected. My company has the same issues but we still deliver. The key is to find a way. The fact of the matter is that I was sold on an April spray date by the dealership. We should always expect the manufacturer and the dealership to have lines of communication that set expectations upfront. Another local Mastercraft dealership is giving loaners to people that have orders that are not being met. That is service. I have not had that offer.
Welcome to the world of Covid. After buying a new home, new car and a RZR, I can concluded that delays and even cancelations can occur. Delays are expected so no tight schedules and contingency plans are needed. Finding parts can be equally frustrating. It doesn't even need to be a high demand part. Any foreign made products like E bikes will move you out each month. We cancelled one of those orders. High end stuff seems easier to get.
I understand your frustrations, but considering Ford for example is going to produce 1.1 million LESS vehicles this year, no begging or creativity is going to make up for that.
My Skier’s dealer has ZERO moomba or Supras left to “loan”, and I kinda call bs on mastercraft having a bunch of extra inventory laying around to loan to several of their customers waiting for boats due to delays. Wakeboats are extremely hot right now and most dealers are sold out.
Honestly if your mastercraft dealer has plenty of boats available, perhaps cancel your order and grab a MC before they sell out.
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I would email and/or call skiers choice customer service. I have never dealt with them personally, but they seem to be reasonable people (even commenting on here from time to time). Maybe they could send you a free set of guide post covers or some type of swag bag (something to say sorry for the delay, but thanks for spending 120k+ on one of our boats).
Also, reach out to your dealer. I would expect some cleaning products or a voucher for future service.
I understand these circumstances are out of your dealers and skiers control, but you paid your money and held up your end of the deal. I would expect something as a thank you and sorry for the delay. If the shoe was on the other foot and you didn't pay your deposit or were late on payments, you better believe someone would be coming to take that boat back. Simply saying the supply chain is slow does not fly with me. They (your dealer and skiers choice) should at least make some small gesture to help make you feel better. Sales are at unbelievable levels im sure they could afford a small token to make things right.
just my 0.02
Go to sherwin Williams and try to get paint samples or super paint. Good luck.
Yessir, it’s everywhere.Quote:
Originally Posted by Bigs28
Anyone check out lumber prices and used car values? All pandemic and shortage related.
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If you had already paid for paint, and it became unavailable, would you expect a refund or compensation??Quote:
Originally Posted by Bigs28
Everyone understands the delays in supply chains and the consequences. The OP has already paid his deposit and held up his end of the deal. It is not SC or dealers fault, but they could help ease the frustration of a buyer with a small gesture (given sales numbers, I’m sure it would not affect their bottom line).
Is a gift bag of goodies going to satisfy you? Plus I believe Supra sends out a swag bag of goodies already to thank you for buying a new boat.Quote:
Originally Posted by mgswake
I suppose it could temporarily.
I personally would not require a handout in this environment. Like you said, not SC’s fault or dealers fault, so why would I subject them to compensate me?
A couple week delay is acceptable in this climate, it’s better than being told your order has been cancelled or moved to 2022.
Planning a family trip before boat in hand has some degree of risk to it. SC does not guarantee shipping times either.
Check out this recent article of pandemic shortages, one is truck drivers. I know my boat sat built for 3 weeks before it shipped to dealer. You are at the mercy of the current system.
https://www.moneytalksnews.com/slide...-the-pandemic/
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we are def. in a different time in the country. I totally agree with the though that it's all outside of their control and no one is really "to blame".Quote:
Originally Posted by larry_arizona
I see it a little differently.
skiers choice took pandemic cash from the gov't AND had what could be seen as their best years ever currently. supplies have creeped up but so has base price AND add-on's to cover their expenses so it would be safe to say they are making a lot of coin.
here's a GREAT opportunity to differentiate them from the rest of the pack. sure lots of fanboys that won't go anywhere else but a % of skiers customers will drop and pivot to another vendor in certain circumstances without even blinking an eye.
maybe skiers should go out and commission a "skers" branded surfboard/wakeboard for all new boat purchases due to the delay. might cost $400 each to partner with a big board company. imagine the publicity out of it. again, great opportunity to differentiate from the competition. planting those seeds could help when the market does turn and it's going to at some point....
or keep doing what they are doing and seeing posts on delays, missed orders, parts not in stock, colors not available etc......
wait until the heat of the summer and these 2020/2021's need warranty parts and your boat is out for 10-12weeks. get in front of it now......
Not sure if SC did or didn’t take pandemic money, not sure if they qualify as a small business.Quote:
Originally Posted by sandm
But I can get behind your idea of differentiating themselves pro actively.
Maybe I am laser focused on any OEM being limited due to parts availability, not much can fix that in short term.
But like you said, SC could capitalize on being different during this struggle.
Personally a swag bag wouldn’t mean much to me, but to others it might.
My dealer already offers up 20% discount on gear, boards, lead etc. maybe a service credit, especially the required first service as it’s a doozy.
I have no dog in this fight as I took delivery of my boat, but my dealer has been reminding me to stop by so they can fill my 60 gallon tank on them so some dealers still are trying ideas.
To your point on service/warranty parts availability, this is a potential 800# gorilla in the room. Doesn’t matter if a new boat or old, downtime is highly likely.
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We are in Washington state now doing some things but part of the trip is buying up all of the One A Day Proactive vitamins as they are nowhere to be found. We are buying them for $7 a bottle here and the only place I see them is on Amazon for between $32 - $72 a bottle. I saw with the microchip shortage that you may get a car but it probably won't be exactly what you want.
GM trucks with active fuel management has been eliminated, all the hard parts are there, but the sensors are gone and I don’t believe GM plans to retrofit.Quote:
Originally Posted by zabooda
https://www.google.com/amp/s/gmautho...-shortage/amp/
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Wish I could remove/unhook without a chip or program. Funny how they said me doing it would void the warranty and now they just do away with it!Quote:
Originally Posted by larry_arizona
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I feel the same, not a fan of AFM or stop/start.Quote:
Originally Posted by russellsmojo
1 mpg is not that big a deal to end users, but it’s a massive deal to manage CAFE standards.
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Hijacking thread sorry. I did learn that using low. Then use the manual gear buttons to go to gear 5. then keeps afm from working. Now never using 6 has more than 1 mpg difference. But for towing around town or start stop it’s a big help.Quote:
Originally Posted by larry_arizona
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Yes. Participated in the Paycheck Protection Program. $3.1 million. Approved April 2020.Quote:
Originally Posted by larry_arizona
Quote:
Originally Posted by russellsmojo
Ha I do the same on my Tahoe and only bump it up to M6 if on the highway / cruising consistent speeds to avoid the cylinder deactivation...
I ordered and put a deposit down for a 2021 mojo in February for a may spray and June delivery. They told me from the beginning they could not guarantee a June delivery. Not only would they not guarantee the delivery, I was told if the boat was delivered after June I would have to pay 2022 pricing. It is what it is I guess...
Now that is a whole lot of baloney. I would put a 3K $ refundable down payment on an agreed price. They can deliver in November and it should not change the price.Quote:
Originally Posted by Chubbysurfer
Yeah i would get a new dealer. I have a mojo on custom order the way i want on a fully refundable deposit. If i don't like it i can walk and the dealer will have np selling it to someone else.
My guess is the dealer didn’t have any more build slots but took his order hoping to score a bonus slot.
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So far I’ve been happy with the dealer. He was a huge help in the buildout process and I thought his price was fair. They contacted me back in March to finalize selections and I was told they could not be changed going forward. I assumed this meant they were getting close to manufacturing. I hope they weren’t pulling a fast one early on...but who knows?
There is no reason if you have a deposit and finalized your build so ultimately your pricing that they should not or would not be able to guarantee your pricing. In fact it should be the in your favor that you would qualify for any better promotions should they come up (probably won't) before you get your boat. You should be locked in for the 7 year Indmar warranty (pretty sure it was on in Feb but I may be wrong) as well. It is really strange that they would suggest your price may change as that should not be the case if you have a deposit down unless like Larry said they sold you a build slot that they did not have hoping to get an extra and are trying to weasel out of holding pricing. They may be really nice to your face but something is not right here even in this market, deposits are put down to hold more than a build spot but also pricing and incentives so I would not let them pull that on you if they sold you a 2021 build spot. Now I know dealers are currently selling 2022 build spots with the year over year price increases in place now. Do you have in writing that you have a 21 build spot out of curiosity? As others have said if they are not holding pricing I would pull my deposit as why are they holding your money on a spot that frankly may not exist or they should hold pricing if it was a legit spot.
2022 pricing hasn't been released yet so my build spot right now is a hold on a best guess.
I have my Mojo more or less spec'd how I want it but with price increases, it's possible some prior options become standard.
If I was willing to put blinders on the current situation I'd get a late September/ early October delivery.....and for what?
I have Rinker's first slot in January. The line of thought being hopefully supply constraints have eased somewhat, and boat will arrive during "boat show" season so ext warranty, etc.
With the Mojo being a late release, I've warmed to idea of a '22...bugs or other kinks should be worked out by then as well.
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Just got off the phone with my dealer, my boat is leaving Friday, and it apparently will be one of the last. There is a huge shortage of fibreglass resin and they’ve cancelled almost all June and July builds. My dealer is one of the largest skiers choice dealers and has to call dozens upon dozens of customers to tell them they’re not getting a boat until at least fall.
Quote:
Originally Posted by Rush
I hope your wrong. I have a June 1st completion date. :(
I hope I’m wrong too. Know a number of people with boats on order. Apparently correct craft is in even worse shape. Wonder with you being June 1 if you’ll squeak inQuote:
Originally Posted by Bigs28
This thread will be locked or the comments above removed it this is truly the case.
It is surprising to me with this forum being owned by Skiers Choice that they don’t have a factory rep continuously monitor and commenting on this site more often. It’s like they are completely absent...
Instead let dealers and folks in here make claims (some factual, some maybe not)...
My company doesn’t own a forum, but many of us monitor FB groups and other places and always comment when needed..
The claims being made in here should be addressed immediately by Skiers Choice...
if you don't think drew and rick watch this you are sadly mistaken. they only chime in when they need to. the issues above are best handled by the dealer communicating not posting on a public forum if you ask me. should be a one on one with the buyer.Quote:
Originally Posted by brad460
We had a good chuckle at my dealer last Friday when I was placing my deposit about this....Quote:
Originally Posted by sandm
The time between me excitedly sharing Supra '21 photos before they were meant to be seen and my phone blowing up to yank them down was nothing short of astonishing.
They are always watching.
Mea Culpa...please make my '22. I promise not to be a leak [emoji850]
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I work in large scale manufacturing and the issues with procurement are very real! Every company out there is probably doing the best they can with what they have and are trying to be as light in their feet as possible. Having to find new sources while everyone else is also trying to find new sources is very difficult to say the least. Lead times for everything are being pushed further and further back. It is tough in the manufacturing industry right now. Sales and demand is there but sourcing domestic and abroad are tough. Everyone has a backlog. I know this is frustrating for consumers and I’m not trying to speak for SC but understand manufacturers are probably doing all sorts of things behind the scenes just to try and produce as best they can. I hope this ripple in the industry evens out by the end of the year or it’s going to get scary for real!
As for asking for additional swag bags or goodies for the inconvenience....well I personally wouldn’t be doing it. YMMV. I’d just be thankful I even got the boat I ordered. Is it frustrating and makes it really hard to wait? Absolutely and I can certainly understand!!! But I think asking for a comp is a bit much given it’s not their fault at all the world turned on its axis. It’s not like they intentionally set out to cause delays. I guess I’m a little biased as I have worked in manufacturing going on nearly 2 decades so I can understand both sides and issues. It sucks and there is no way to dispute that. I dare say, I’d gladly take 2020 all over again than this crap we are going through in 2021... and that’s saying something cause we all know how 2020 sucked lol
Hope you’re wrong too, we have a June build and don’t have a spray date yet. https://media3.giphy.com/media/3oKIP...pBrW/giphy.gifQuote:
Originally Posted by Rush
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With issues as serious at cancelling customer orders I think they can address it on a public forum they own and operate with a simple factual statement..It very clear dealers are giving different messages also and others are not being communicated to at all.Quote:
Originally Posted by sandm
I’ve worked for companies with similar products (such as Yamaha) and I and others provided feedback in public forums on serious issues (like this)..
Drew has addressed it many times on the Facebook page. And nobody is getting canceled from what I've seen, some might be getting pushed back, but that's life right now. Be flexible.Quote:
Originally Posted by brad460
I’m the one that posted previously about putting a non refundable deposit down in feb for a May spray and June delivery. I don’t mind being pushed back due to the current circumstances however, I’m also the one that was told any boat delivered after June would be at 2022 pricing, which sounded insane to me. My reputable dealer said that was a SC policy so I just took it at face value. I would like to know if that is truly the manufactures policy. Does SC have a June fiscal year end??? Crazy...
Most all the manufacturers release the next model year boats in June or July, August at latest.