Wakemakers very poor Customer Service

My order placed March 8th is supposed to be sent out overnight air this week per Brian at Wakemakers. Fingers crossed

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Originally Posted by acj3

I'm having the same issue. I'm trying to get an update on my order I placed on May 23rd. I've tried calling and no answer. The "Live Chat" is not a live chat. It's a link to send an email and wait for a response that has not yet arrived. This is very frustrating. My order was just over $1500.00USD and paid in full.

I'm only asking for an update on when my items will be shipped!

JC

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Just curious, what did you order?


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Can someone forward me the wakemakers discount code for the forum. I assume it changed.

Assume WM still has best price on ballast impellers.

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I ordered the Gravity 3 ballast system upgrade and 2 bag fittings. It was either backordered or preordered when ordered (I cannot remember) so I knew it was going to take some time. I'm right in the window of when I should be receiving the parts. My issue with all this is being ghosted by such a highly regarded company. It's a little unsettling being out the $1500USD with no communication!

Quote:

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Originally Posted by acj3

I ordered the Gravity 3 ballast system upgrade and 2 bag fittings. It was either backordered or preordered when ordered (I cannot remember) so I knew it was going to take some time. I'm right in the window of when I should be receiving the parts. My issue with all this is being ghosted by such a highly regarded company. It's a little unsettling being out the $1500USD with no communication!

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Update. Somebody answered the phone today. I do not remember the name. He was kind and professional and very nice to talk to. He said the reversible pumps are killing them this year. I didn’t get into the lack of communication is frustrating and I’m not the only person trying to get answers or updates. My suggestion is calling fist thing in the morning and hope somebody answers.

After my phone conversation they are now build my kit with some substitutions and will hopefully be shipping very soon.

Quote:

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Originally Posted by acj3

Update. Somebody answered the phone today. I do not remember the name. He was kind and professional and very nice to talk to. He said the reversible pumps are killing them this year. I didn’t get into the lack of communication is frustrating and I’m not the only person trying to get answers or updates. My suggestion is calling fist thing in the morning and hope somebody answers.

After my phone conversation they are now build my kit with some substitutions and will hopefully be shipping very soon.

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Hmmm. I'm not in the supply side business of pumps, but question why they are selling so many or they are hard to get and or impossible to keep in stock.
Doesn't make sense to me b/c I do not read about that many people upgrading older boats. Bags = Yes. Pumps = No.
Years ago many people talked about upgrades.

Oh well . . .

Got my 1 starboard rear bag in today. 4 months and 3 days.....thank god

Awesome news!

Still waiting on mine...

I received the bulk of my order today. I couple pieces that were missed and shipped out on 2 separate shipments. They are expected to arrive this Thursday.