Are Dealers Ruining The Moomba Brand

Scoot_gt. Thanks for your post. Good to hear you havent had any other problems with your local dealer. Im at the point were I think Im going to pay the out of state dealers price(because they have the boat I want) even though I think it is a little too much and then take it to my local MC dealer for most of the service. Im a little worried that if I ever do have a problem and need warranty from the dealer im going to get A big "you should have bought the boat from me" like I told you and no warranty service from him at all. Or I thaught of waiting until winter and getting a better deal...but who wants to wait until winter anyways.

BTW I called my local dealer today to try and work with him, maybe get some help and have him bring a boat in....smooth things through..(i dont know how they werent smooth in the first place)...get some advise and how to find a boat since he dosnt have any.......HE HUNG UP ON ME. Or he pretended...Hello....Hello....are you there...click. Little did he know I was on my home phone...who knows maybe we did get disconectd....still..no call back. I wish this was a bit easier. I just want the dang boat on the lake tomorrow at a price that doesnt make me feel like a got taken advantage of. Is that to much to ask?

It really is too bad. I was, and still am not super happy with my dealer. I do not take the boat there. I take it to a different dealer 2 hrs closer to get any service done. I would have been happy to pull the boat the 2.5 hrs every time to keep my business with them but, they were just not interested. they insisted on over charging me, ignoring my requests....still waiting for the spare impeller and the little black nut that sits on top of the engine to hold the air filter and the plastic down... I ordered it in May....
the only other dealer in the province is 5 hrs away. If and when I upgrade thats where my business is going.

I guess for those of you looking to buy but not wanting to get it through your local dealer... dont give them your personal information that way they cant track if you are buying out of area. They dont know maybe you have a vacation property closer to them than the other dealer. Whatever works..

Sounds like some bad examples. I am not a dealer but think with some creatvity on the dealers part there should be a way to get this done. If not check on restrictions on old stock. Since boat companies are switching to 07 models this time of year 06 will be old stock shortly.

2006,

Without getting the dealer in trouble. You can email me privately on this at [email protected]. I would be glad to delicately look into this.

Rick

FYI

Rick is the president, CEO etc. at Skiers Choice. I have never dealt with him but the wakeboard grapevine gives him very high marks.

I don’t think it would be fair to them to post here and not provide the details when they ask. They want good dealers even more than you do.

SD2

All too often we all give information and advice for issues but we seldom find out the resolution to the problems. I would like to see people that initiate issues at least come back when the problem is resolved and explain what fixed the problem. Whether it's a warrenty issue or fixing a ballast, many of us like to know what worked and I don't see much of that here. I consider it etiquette to explain closure on issues.

Well, Im happy to say that I finally have my 2006 Mobius LSV in my garage!!! It is a sweet boat! I have about 10 hours on it in the last 3 days..and as for the boat the handling, the wake, the power..my family and I love it. Great Value. As for the experience unfortunately it is all very true. With Zero exaggeration. The most frustrating purchase experience I have ever had. In fact I have left out some of the worst most recent details. We ended up twisting a dealers arm (he admittedley told us he did not want to sell us the boat) out of State and paying Full MSRP + Freight and all the extras. Because the dealer was only making half as much on the sale..there was no breaks for us. We did however get 10% off some cleaner. Anyways that wasnt the point..we got the boat we wanted and I will post the conclusion over the next couple of weeks. We are still hoping to get good service form our "local dealer" on the 20 Hour. And Im intested to see how that goes.

At one point we even had a signed purchase agreenment on a boat out of state...they found another buyer that they were going to "make twice as much" and sold the boat to them. Even after we drove 12 hours roundtrip to see the boat, but couldnt bring it home. There were some pretty unbelievable things that happend in our buying experience but I think the bottom line is looking past it all and trying to see the best in each dealer and there perspective there may be some great dealers out there maybe even some that I met, BUT they have some SERIOUS ISSUES with how to handle there territory agreements they they do or dont have in a professional way. I realized that this wasnt just me...I was walking on sensitive ground from day 1. They have had issues in the past and that is why they treated me the way they did from the start. So hopefully they can get it together and sell more moomba boats cause so far mine is GREAT! I think my neighbor with an 05 Mastercraft X-30 is a little jelious. (hopefully I wont have to take it to his dealer)

Congrats!

It is good to see you are looking past the people to the thing that matters - the boat.

People can suck sometimes. Probably had their toys taken away as kids, and are still whiney little brats.

Please make sure to detail your experiences to Rick T. The man wants to have the best reputation for great boats at a great price, but if dealer network is giving him a bad name - this needs to be handled... and I'm betting he will.

Welcome to the club!

Enjoy the ride.

-Joe

I think that you should be able to buy your boat at whatever dealer you want and get it serviced at whatever dealer you want. So if I buy a new Ford Explorer in the next city because I got a better deal, then the Ford dealer in my city will refuse or charge more to service it? I don't think so! Its the local dealers fault for not giving the best deal. There should be set prices to do the service work, period. If the service department has a problem with it, then they should take it up with the sales department and ask them why they are running off the customers. Also it would seem to me that if I was the boat salesperson, and someone walked into my dealership and wanted a boat and I didn't have it, then I would even try to find it at another dealership and then just charge a small "transfer fee" and make the sale. I would know that this person would be returning to MY dealership to have service done, so I would still make money on it. Besides, if said customer happen to post his experiences on say a manuufacturers website, and the word got out, that my customers didn't come first, then it wouls be logical to assume that my business would suffer. Make any sense? Just some general thoughts about how I think a business should be run. Price gouging is disrespectful to say the least, and should be illegal. Its not like it's a Ferrari Enzo or Ford GT, gimmie a break. Of course, for me I would have bought the boat where I got the best deal, of course I will probably NEVER buy a new boat because the initial depreciation kills you, and if I can find one a year or two old with 50-100 hours on it, and get it $10,000 less than new, why would I buy a new boat? And as far as the service is concerned, I saw a post on a website a few years ago that sums up my feelings on that, "Buy the tools and avoid the fools, it's only nuts and bolts!" and cheaper too!

-Brian

Actually - Depreciation on tow boats is FAR below that of cars. Very minimal in the first 3 years. Even less for Moombas since they are already so cheap.

-J