Wakemakers is Terrible

Ive spent $3200 with them since August, and I dont think Ill ever spend another dime with them.

On 8/13 I ordered the ballast upgrade, and since it said "in stock", I paid $120 for overnight shipping. The next day I noticed the order is on hold, so I contact them. They respond "That BagBuster kit is currently out of stock. We are expecting to get more of those in the week of the 26th", which is a weird way of responding about an item you supposedly make in house, but whatever. I requested a refund on the shipping, since I wasnt even going to be in town when the bags arrive now. The bags dont ship till 8/28, AND I dont get my refund on shipping until 9/2. Really??? Almost 3 weeks.....

Black Friday Deals - I STILL DONT HAVE MY ORDER
11/30 I order 2 boards, and a prop. 12/9 I see my order is still "in processing". I contact them, and find out the Matrix is out of stock, but will be back in stock 12/13. On 1/6 (yes, after Christmas), I let them know Im still waiting on my order. They respond, it should be end of this week or early next week. Im not holding my breathe.

Ive seen others complain about them, and Ive seen all of the excuses. I honestly dont care anymore. Ive decided Ill never do business with them again. I have had to contact them every time. None of these convos would even happen if I didnt reach out to them. Im done :D

Full transparency: I'm not affiliated with WM, nor am I a SM influencer on their behalf.

I'm sorry you haven't had a good experience with them.

I've been shopping with them for 4 years now and never had an issue. Additionally, WM is a sponsor for the Moomba/Supra TX Jam annual owners meetup and they always donate a ton of gear for our raffle that benefits Wake the World.

I'm not excusing their actions, just trying to convey that overall, they do a lot for our community.

Unfortunately the people that need to see your post aren't gonna see it here.

I reserve the nuclear option (social media blast) as a last resort but it is EXTREMELY effective.

You need to share your post on the Supra/Moomba FB group and TAG Wakemakers in post.

As soon as they are open on the west coast and realize they've been tagged in a negative post about their customer service, I guarantee someone will reach out to you to rectify the situation rather than let the post spiral out of control damaging their brand.

Just my 2 cents...




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I have used Wakemakers for 5-6 years and they have always been awesome to work with and never had any real problems that didn't get resolved fairly quickly. I have loved working with them.........Until my last order for Black Friday. I ordered a new board and it said "in stock". A couple of weeks later i get no info on shipping so i live chat with them and ask about the order and the guy tells me they are out of stock and it will be a couple of weeks before they get the board in. I ask him why it STILL SAYS "in stock" and he can't give me any kind of answer but says it will be 2-3 weeks and it will ship. 3 weeks goes by and nothing at all. I call and ask about the order and he says they are still waiting on it and it may now be a couple of months. Yet it still says "in stock" on their website. At that point i just cancel my order out of frustration. Like i said, normally they have been great but not this last time. :(

The reason it continued to say “in stock” is so people will continue to order from them.

If it said “out of stock”, people would shop somewhere else.


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Someone else had a complaint about this recently. Shows In-Stock, find out it's a backorder. Waiting, Waiting, etc.

I could see this with bags, pumps, or props b/c they will continue to get more orders, request more product to be shipped to them, back-fill orders.

I do not see that on boards. For example, Phase 5 will only make so many boards, so Wakemakers should have a pretty good idea of what they pre-ordered, what is shipped and sold, and what will be shipped to them.

Sort of glad I did not order that P5 Matrix from them . . . . .

Quote:

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Originally Posted by larry_arizona

The reason it continued to say “in stock” is so people will continue to order from them.

If it said “out of stock”, people would shop somewhere else.


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Seems like poor business ethics to me.

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Originally Posted by rdlangston13

Seems like poor business ethics to me.

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Yeah, if an item is truly on backorder they should have an option to "Notify me when product becomes available"

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wm had a TON of issues when they first started out for quite a period of time. lack of communication, poor shipping, out of stocks, etc. some of the OG's will remember a lot of drama around them.
cleaned it up and reviews have been positive for several years.
hope they didn't have some internal shakeups that are impacting the business.

on a related note, MLA on here also sells the same stuff. I've used him several times for pieces/parts and his service is second to none. if you are having issues with wm give him a whirl. he might be a percent or 2 higher than wm BUT he answered my emails late at night/early in the am while installing 4 pumps/hoses and relays in my last boat. not many businesses do that.

Quote:

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Originally Posted by sandm

wm had a TON of issues when they first started out for quite a period of time. lack of communication, poor shipping, out of stocks, etc. some of the OG's will remember a lot of drama around them.
cleaned it up and reviews have been positive for several years.
hope they didn't have some internal shakeups that are impacting the business.

on a related note, MLA on here also sells the same stuff. I've used him several times for pieces/parts and his service is second to none. if you are having issues with wm give him a whirl. he might be a percent or 2 higher than wm BUT he answered my emails late at night/early in the am while installing 4 pumps/hoses and relays in my last boat. not many businesses do that.

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I'll give them a shot when Im ready to order something else. Id actually prefer to give the business to someone who contributes here.Thanks

Quote:

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Originally Posted by RC_Hinojosa

Full transparency: I'm not affiliated with WM, nor am I a SM influencer on their behalf.

I'm sorry you haven't had a good experience with them.

I've been shopping with them for 4 years now and never had an issue. Additionally, WM is a sponsor for the Moomba/Supra TX Jam annual owners meetup and they always donate a ton of gear for our raffle that benefits Wake the World.

I'm not excusing their actions, just trying to convey that overall, they do a lot for our community.

Unfortunately the people that need to see your post aren't gonna see it here.

I reserve the nuclear option (social media blast) as a last resort but it is EXTREMELY effective.

You need to share your post on the Supra/Moomba FB group and TAG Wakemakers in post.

As soon as they are open on the west coast and realize they've been tagged in a negative post about their customer service, I guarantee someone will reach out to you to rectify the situation rather than let the post spiral out of control damaging their brand.

Just my 2 cents...




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I hear ya. Ive already seen them blasted on FB prob twice the last 6 mons. I really dont care enough anymore. Once I get my order I'm done with them. I'm just letting this community know, cause its the community that has always helped me.

You bought from Rinkers too didnt you? I'm in Houston also. I'm looking forward to the next event. I've never been.