What is up with WakeMAKERS?

[gf5300]

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[brain_rinse]

Interesting... I think you'll get a response here. I'll be watching as I had been considering WM as well.

[mikebu]

I ordered a Front Sac from them a week or so ago using the discount coupon. Exchanged emails back and forth during the ordering process, they wanted to confirm I didn't have a 09 which wouldn't fit the big GG sac. I got the Sac in 1 day after ordering it.

[gf5300]

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[gf5300]

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[volfo]

Jason was great to deal with and helped me configure my order for my boat. I ordered from them also, and with confidence.

But, I ordered a week ago, and my order hasn't shipped yet. Jason said orders before the 15th would ship on the 15th. Hopefully they will respond quickly and ship my order. I'm not alarmed enough to cancel my order yet. Please let me know how this resolves for you. I wonder if there is something on our orders that maybe they didn't have in stock?

[Sharpie647]

This is pasted straight form WakeMAKERs website:

All orders ship in 1-2 business days after the date of purchase (Business days are Monday through Friday, excluding holidays.)

I place an order on the first of June and nothing has been shipped (no notification or credit card charge). Despite sending several e-mail's and leaving voicemail messages to the company I have gotten absolutely no response. In fact, the only time I was successful in communicating with the company was before placing my order. I finally decided that I would just drive to Austin to buy the stuff from a dealer but I can't even get in touch with anybody at WakeMAKERS to cancel the order.

Seems like customer service is non-existent.

I really wanted to have the boat ready for the 4th (still need to drill a hole in the hull and let it cure) but it doesn't look good.

Now, I am not the type to complain about things like this but after spending (or trying to spend) almost $1000 at this store I would expect at least some resemblance of customer service from them.

If you haven't already, I might try sending Jason (jasonwm) a PM with your info so he can look into it. I recently made a purchase and have already received a tracking number for my order so I don't anticapte any trouble. I had Sent jason a PM and he was quick to respond so that would be my first step

-Jeff-

[gf5300]

Thank you Spencer.

[KurtL]

Sorry to here of your struggle with your order. I ordered a fat sac on Monday and received it here in Montana Wednesday. Extremely pleased with the speed of the transaction.

[volfo]

this is why it is awesome to deal with people that come to the board. sounds like problem fixed. spencer, hopefully you guys can respond to my inquiry when you are back in town. I look forward to my order shipping soon from wakemakers and thanks for the great discount buy!

[gf5300]

Ok, everything has been resolved in a satisfactorily manner.

The guys at WakeMAKERS were very helpful once they became aware of the issue.

Thanks for all the help.

[tazz3069]

I just emailed Spencer. I had ordered some Ballast Hose from them. I hope It come in. My boat is taken apart at this moment. Right now I have ill feeling with wakemakers.com. I had ordered some stuff from them and 3 weeks later is still did not have it. I hope that Jason and Spencer come through. On a good note, Jason has helped me out alot with the new set up of the ballast system. I just need the rest of the material to finish the job and my boat back together.
Tazz

[tazz3069]

Just got a response from Spencer. Now that is a fast response. Will post pictures of the new set up when finished.
Tazz

[mmandley]

I'm sadden to hear the issues with you guys at a distance. I am lucky enough to be local to the wake masters. They are in the general area of Portland.

I like this in the fact nothing beats being able to go right to source and ask questions in person.

One thing i always hate ordering things online is the fact your at the mercy of the phone and emails.

For future reference if you guys have a problem with something and want a voice in person id be happy to take a drive to there office and talk to them personally to get them on the horn with you. Sometimes it just takes a face to face to make things happen.

I'd assume with Wake masters being a home grown business and new in the market they are very busy, the season is in full swing in Portland and im sure they are getting a lot of business and getting bogged down a little.

No excuse to not follow up with your distant customers just a few thoughts. I know i was getting very upset with SC about my Z5 rack, 2 months to get it shipped, but the nice thing is when it shows up you suddenly forget waiting for those 2 months LOL.

[tazz3069]

Spencer emailed me and told me they were getting a shipment in. The items that I ordered are with that shipment. I hope so, I would like to put my boat back together. Right now, I have both floor boards to re plumb the front ballast. Need the 3/4" ballast tube to finish.

[zegm]

mmandly,

You are going to love the Z cargo bimini!!!! And you are going to get nice comments on it from other boaters too!!

[mmandley]

mmandly,

You are going to love the Z cargo bimini!!!! And you are going to get nice comments on it from other boaters too!!

Yup i got it and i love it. Still learning how to get it off easily and where to store it when the boat goes in the garage. havnt realy seen anyone on the water yet to get compliments on it.

I sure like it though lol.

[zegm]

A couple of notes here:

1. Take off the large canvas part that is to be used to tie tubes down, unless you use it. It flaps in the wind something terrible while towing and started to come apart.

2. I had that issue about where to store it but luckily I have a detached garage and it doesn't have a finished ceiling I suspended it above the rear of the boat with some bungies, off the trusses. If you have a finished ceiling you could find the studs and do the same. Being above the boat got it out of the way too from the other things I hang from there.

Just wait the comments will come, sometimes those MasterCraft folk are too ashamed that their 70k boats don't have such a Great Feature!

[wolfeman131]

Mike,

Thought just came to me as I read zegm's post: I use a ceiling mounted bicycle lift to get the kids kyak off the dock & out of the way. It was easy to install and works great. Maybe you can use something like this:

http://www.harborfreight.com/cpi/ctaf/displayitem.taf?Itemnumber=95803

[tazz3069]

I know I said Now that is customer service. Well I take that back. I can not get ahold of anybody. I tried several phone calls and a few email nothing. This really looks bad. This is the second order I had placed. The first one I had to cancel. Ordered 3 vented loops.
3 1/2 weeks later and still no loops. I am getting the same feeling with the hose I ordered. Not good.
Tazz

[Sharpie647]

I placed an order from wakemakers last saturday, received a tracking number on monday and just received my order today, one week later. My order consisted of 3 bags, 1 pump, and an extra fitting. I am happy with the order, but I will say I can't comment on the customer service part because I never needed to contact them with any questions.

[mmandley]

Mike,

Thought just came to me as I read zegm's post: I use a ceiling mounted bicycle lift to get the kids kyak off the dock & out of the way. It was easy to install and works great. Maybe you can use something like this:

http://www.harborfreight.com/cpi/ctaf/displayitem.taf?Itemnumber=95803

Thats pretty slick man.

Zegm - my ceiling is unfinished i strap my tower to it when the boat is in the garage right now so i can sit in the boat and clean it or work on things like upgrades. i will have to consider that bungee over the sun deck, that might work out pretty decent.

If not im going to look into the bike rack / lift idea.