repomannv
02-06-2021, 02:24 AM
So, I call my nearest dealership to schedule my first service on my 2021 Supra SA 450, they are backed up a bit so I get a date 2 weeks out on Feb 4. It's a 2.5 hour drive for me, so I drop the boat off on a Saturday before, with a plan to pick up the boat on the following Saturday. All good so far.
Thursday Feb 4 comes and goes, no word from the shop... On Friday Feb 5, I call to find out where we are, and was told the service mgr was out giving a demo and would get back to me. Sure enough, late Friday I get a txt message saying "sorry, we got swamped and didn't get to your boat, will get it done Monday, hope that's ok".
WTF ? What annoyed me the most is that I had to contact them to find out they blew me off. Had they reached out to me proactively, let me know they were running behind and asked for moving the schedule out, I would have no problem with that. So, I replied back that it wasn't ok at all, that I was annoyed w/ their lack of communication and not keeping their schedule with me given I booked 2 weeks ahead of time.
It was after 5pm Friday (tonight) when the service mgr responded that he would go back in and service my boat and it would be ready in the morning for pickup. Although I responded that I appreciated the can-do attitude, I also said that it wasn't necessary give it was late on a Friday already, just slot me in when they can and please keep me up-to-date. I felt a little bad about it. And to be honest, I'm also concerned that if he does perform the service off hours like this it will be done hastily, not to mention it will probably damage our customer/provider relationship.
Sigh.
Thursday Feb 4 comes and goes, no word from the shop... On Friday Feb 5, I call to find out where we are, and was told the service mgr was out giving a demo and would get back to me. Sure enough, late Friday I get a txt message saying "sorry, we got swamped and didn't get to your boat, will get it done Monday, hope that's ok".
WTF ? What annoyed me the most is that I had to contact them to find out they blew me off. Had they reached out to me proactively, let me know they were running behind and asked for moving the schedule out, I would have no problem with that. So, I replied back that it wasn't ok at all, that I was annoyed w/ their lack of communication and not keeping their schedule with me given I booked 2 weeks ahead of time.
It was after 5pm Friday (tonight) when the service mgr responded that he would go back in and service my boat and it would be ready in the morning for pickup. Although I responded that I appreciated the can-do attitude, I also said that it wasn't necessary give it was late on a Friday already, just slot me in when they can and please keep me up-to-date. I felt a little bad about it. And to be honest, I'm also concerned that if he does perform the service off hours like this it will be done hastily, not to mention it will probably damage our customer/provider relationship.
Sigh.