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Gabbyg88
06-10-2014, 01:45 PM
Iíve read a lot of people on here boast about the great experience theyíve had with Seadek. Unfortunately, I have not had that same experience with ordering a swim platform pad for my 07 OBV. I ordered a template kit on April 5th and I am still without my new swim platform pad. I donít want to bore you with all the issues I had with one certain person at Seadek. I understand this is a very busy time of year, but the lack of customer service Iíve received from that one person is totally unacceptable in my opinion. If they are that busy that they canít meet the time line that they promised you, maybe they should hire more people! My advice to anyone looking to buy a pad for their swim platform is to look for one on the Seadek web page and order the Dry Fit template right from the start. It will save you time and money; I wish I knew this from the start. I got so frustrated that I called and demanded that I speak with a supervisor. Which I ended up getting in contact with one of the owners and she has finally confirmed that my order is now going to production. It should be completed by 6/24, almost 3 months after I order the template.

motosno963
06-10-2014, 01:47 PM
daannggg..hope all turns out well now

KG's Supra24
06-10-2014, 01:58 PM
I had a similar experience a couple years ago. Seems like there are times of the year they don't have figure out production wise. Best of luck!

KG's Supra24
06-10-2014, 02:00 PM
Found it, your story is almost 2 years to the date of mine ....

https://forum.moomba.com/showthread.php?17566-SeaDek-Hello

mcdye
06-10-2014, 02:14 PM
I have had good experiences with SeaDek but it was in the off season. Not an excuse for them, but they had gotten a lot more manufacture contracts.

Gabbyg88
06-10-2014, 02:54 PM
Wow, I though I was the only one with issues with Seadek. If I had the money I would start my own bussines doing the same.... On another note I started to pull the old pad and it look like it is going to just peel right off :D

liquid_acid
06-10-2014, 09:42 PM
Ya I ordered mine about 3-4 weeks ago. Haven't heard anything yet and my card hast been charged yet. I better follow up and see.


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BGeorge01
06-10-2014, 10:19 PM
Man that sucks to hear because I always try and point people that way because I had such a good experience and the product is awesome. I delt with them in the offseason as well but that is no excuse, their service should be top notch all year. Hope y'all get your pads soon!


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KG's Supra24
06-10-2014, 10:33 PM
I agree, I do like the product. Still holding up well after two years.

Hope you get it soon.

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slicks
06-11-2014, 11:54 AM
I just spoke to someone in their customer service department about expected lead times for a swim platform pad. He said it is 6-8 weeks. Wow!!! That seems REALLY long. Are there any other comparable products? My platform pad has begun to degrade and I would rather not wait that long.

slipperyrockTKE300
06-11-2014, 12:05 PM
I'm rather surprised to hear so many members are having bad experiences with Seadek.

I've had nothing but positive interactions with them, but yet again, I haven't contacted them in a very long time.

Guess they may have not kept up with the demands of a growing company.

It IS however a very good product - in my opinion.

beat taco
06-11-2014, 12:13 PM
I just spoke to someone in their customer service department about expected lead times for a swim platform pad. He said it is 6-8 weeks. Wow!!! That seems REALLY long. Are there any other comparable products? My platform pad has begun to degrade and I would rather not wait that long.

Any of the ones in this thread. There is one more but I can't remember the name of it. The stuff with the diamond pattern, anyone?
The agenda stuff looks like a great deal, I may try it next in my bow area. So far I have seadek and dino grip in my boat and am happy with both. But if you need a pad for this summer it's too late for seadek unless you can find what you need in their close out section.
https://forum.moomba.com/showthread.php?24065-Swim-Deck-Pad-Is-this-worth-a-DIY

KG's Supra24
06-11-2014, 12:23 PM
I'm rather surprised to hear so many members are having bad experiences with Seadek.

I've had nothing but positive interactions with them, but yet again, I haven't contacted them in a very long time.


Didn't you land a free pad from my complaint thread? I could be off there but I was thinking someone did.

parrothd
06-11-2014, 12:27 PM
Hydroturff?

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slipperyrockTKE300
06-11-2014, 12:31 PM
No, sorry. Didn't score anything from a complaint thread. Not sure I was aware of such a thread.

I did get a few pads to give away at the Tampa Jamboree and a couple years later a prototype 3-color pad.

This was all documented on Seadek's "blog".

Gabbyg88
06-12-2014, 02:28 PM
I'm rather surprised to hear so many members are having bad experiences with Seadek.

I've had nothing but positive interactions with them, but yet again, I haven't contacted them in a very long time.

Guess they may have not kept up with the demands of a growing company.

It IS however a very good product - in my opinion.

I just kept getting the run around and they would make promises and didn't follow through with them. I couldn't take it anymore and I finally blasted the girl I was dealing with. I asked to speak with her boss and I got one of the oweners on the phone. She actually got everything squared away and I should have the pad by the 24th of June. the funny part was, I told them the drawing was wrong and they sent me the same drawing with no changes made to it. I called back and they said that they were corrting it and the order was going to production.... And to think I was going to use Seadek to replace my carpet, not sure I want to go down this path again with Seadek. Let's see how much they charge me after they told me they were giving me 10% off the order....

Mikey
06-12-2014, 10:12 PM
I like a couple others on here, had an order take , what seemed like eternity. It was placed midseason , but after all the time it took to get the template[i went that route] and the template returned then , getting approval on the drawing etc i finally got my pad, just as the snow was about to fly. Then after having the pad sitting ,waiting to be installed, it finally was installed and i have been Happy ever since.


I have had numerous compliments, and many inquiries all saying how much they liked mine and or wanted one..It took awhile but i have to say i truely enjoy the product and hopefully you get your order sorted out...It should be worth the wait..

slipperyrockTKE300
06-13-2014, 05:35 AM
"I couldn't take it anymore and I finally blasted the girl I was dealing with."

I can totally understand that. Sometimes you are forced to publicly bash people to get things correct...especially after paying mucho $$$$ for it!

Gabbyg88
06-13-2014, 08:00 AM
"I couldn't take it anymore and I finally blasted the girl I was dealing with."

You don't even have to mention her name and I know who you are talking about! I couldn't handle it either, when I called twice and she didn't answer the phone, I called and demanded I speak with her and she told me that she will get it over to production and let me know by the end of the day. Two weeks later and I still had not heard anything I called back and she couldn't tell me when my order would even go to production, I blasted her.

It is sad that Seadek has such a great product and they this unorganized!

Gabbyg88
07-02-2014, 09:41 PM
Waited 10 weeks, but I finally got my Seadek swim platform pad!

Machine
07-02-2014, 09:52 PM
I just ordered a 3 piece with logo and the guy said 4-6 week lead time right now. They are now making most of the new wakeboard boat companies interior flooring, i'm sure that they probably got too big too fast with the manufacturers demands. I hope I get in within the 4-6 weeks(fingers crossed). They are really the only game in town and I think they know it, hence them coming off as take it or leave it attitudes.

Gabbyg88
07-03-2014, 08:21 AM
Machine, if you ordered one directly from the website you should be ok.

Machine
07-03-2014, 04:15 PM
Great , thanks, I was getting nervous..lol