STAY CLEAR of boatersplusDOTcom

[deanmartin]

boatersplusDOTcom had a special on the website a 25 pack of connectors for 5 dollars. I get the package and it has just 3.. boatersplusDOTcom will not honor the price.. I say its a crappy way to treat customers..

- It costs 6 times more to attract a new customer than it does to keep an old one. Source: “Understanding Customers” by Ruby Newell-Legner

- 95% of complaining customers will do business with you again if you resolve the complaint instantly. Source: Lee Resource Inc

- It takes 12 positive service incidents to make up for 1 negative incident. Source: Lee Resource Inc

[kaneboats]

Good enough for me. Boaters-minus.

[deanmartin]

it appears after a few emails someone had a change of heart and said they will now ship me the rest.. so thumbs up

95% of complaining customers will do business with you again if you resolve the complaint instantly. Source: Lee Resource Inc


if a mod could delete this that would be ok by me.. I wont want to leave neg comments if the company resolved the issue..

[kaneboats]

Let's give them a couple days and see how they do.