Things that make you say WTF MAN?!?!

[mmandley]

I took Serenity into the Les Schawb as part of my purchase agreement to get the front of the truck lifted and add duel stabalizers.

Now i know this is a big truck and it takes up a lot of space, so i folded the mirrors in <power folding mirrors--yea thats worth pimp points-- LOL

Schawb calls me around 2:00 says truck is ready and i can picj it up, i tell them ok ill be there after you close just lock the keys inside i can get in threw the keyless entry. NP

At 4:00 they call back to say theres some scratches on the drivers door. Evidently they pulled the truck on the alignment rack and put in park, opened the door and it rolled back slightly and the door hit the lift. OK im thinking minor but np, they are saying they will fix it, its no big deal they will take care of everything. So im being pretty calm and say ok.

At 4:15 they call back again and say were sorry Mr Mandley theres a little more damage then that, its got a dent in yuor door as well too. So im thinking its by the door handle and im still being calm but getting more angry as now ive been called twice and each time its getting worse. Still they insist they will fix it up and i dont have to worry.

I pick the truck up and the dent is not by the handle. its by the front fender, i open the door and notice the dent aligns up to the door hinges. Also the door now opens father then it used to, and when you close it you have to now slam it shut or push it till its fully closed.

I call them the next day and explain the extent of the damage i found, and how the door doesnt operate correctly and it goingt o need a body shop repair. There of course like ohh, well, we didnt think it was that bad, ok well get some estimates and we will go from there.

What really happend i think, is the guy was done working on the truck, went to back it out and instead of asking for a spoter he opens the door and look back behind him and then back outs catching the door on the lift and over extending it.

Body shop tends to agree.
one estimate is 1220 bucks to replace the hinges, remove door, completly disasemble it and paint it, then remove the front fender, remove the emblem and paint it as well, blend them both.
second estimate is 1280 to do all the above plus remove the rear door disasemble it and paint blend it to the drivers door as well.

Needless to say im pretty angry the truck needs body work at all. Theres only 1 scrach on this whole truck and its by the tail pipe on the rear corner and its hard to see, looks like a rock chip.
Now i have to deal with making sure all the cab looks the same dam color.

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[KG's Supra24]

Ouch. That's enough to make you lose your cool.

given the quotes to Les Schwab? Hopefully they will make it right, and quickly.

Sent from my DROID RAZR using Tapatalk

[newty]

Heads would roll. I'd be hot if they did that to my 12 year old rig, let alone a new truck.

[mmandley]

Yea i told the guy i was doing my best to stay calm, my nickname isnt Malo for no reason LOL. Yea i was pretty hot about it. Still am, but i try to ignore it.

As for the repairs yes i turned in all the paperwork Monday and they are going to get back with me this week. If they are straight up about it then it should be fixed end of the month first week of March. Shop said they need the truck for a week. So that means i need a rental for at least 2 days to get to work. I can plan the repairs on my other 3 days off, but no one has commited to paying for the rental yet. One thing at a time i guess LOL

[viking]

whoa I'd be HOT! That's exactly what happened and I'd bet the employee gets an ass chew-in for that (at least I'd hope). Let's pray they make it right. Really wouldn't get any farther being livid and flying off the handle but can't say as I wouldn't have............
I'd be for getting Les Schwaab to pay for rental car too. It's there issue you even need one in the first place.

[mmandley]

Yup i plan to hit them with that expense as soon as they repairs are approved.

Claudia has said shes surprised i havnt been more angry about it. I said dont mistake me dealing with this like an adult being calm as not being angry. Ohh im very angry LOL. Im just staying clam to make sure it gets fixed right. I dont need anyone thinking im more of an A hole to deal with them what i am already LOL

[moombadaze]

Sucks and sorry it happen'd. I work in a shop and more than likely the guy who did the damage will personally be paying the bill not the shop for the repairs. This is one of the reasons I absolutely hate driveing somebody else's car while its in our shop.

my only advise is be upfront about needing a rentall, be calm when talking to the manager at that store, if he cant take care of it ask for somebody above him and again be calm and let them know what you expect. Flying off the hanlde will not help matters at all. At least thats my perspective from the other side.

Other thing, when you pick Serenity up from the body shop, look it over real good cause once you take it you accept how it looks and if you get home and notice something its much harder to get it handled then vrs leaving it with them and staying in the rentall--that puts the presure on them to get it right as the shop doesnt want to pay that rentall any longer than needed.

Good luck

[jmvotto]

Glad they are going to make it right, but boy I would be hot.

I had two incidents one with a drive thru car wash that took off a motorized signal mirror off the denali and goodyear oil change that did the same driving back out of the bay.

at 500 a pop for the each mirror they were expensive oil change and cash was for each of the respective companies.

[kaneboats]

Mike, that outfit most likely has garagekeepers coverage that applies to their legal liability for damage to a customer's vehicle in their care. Their liability includes all of your expenses and damages (things you could collect if you sued them). Tell them you need the name of their insurer, their policy number and the contact information for their claims person. If they balk at all tell them you can find out the hard way by going directly to counsel at the corporate level.

[kaneboats]

Sucks and sorry it happen'd. I work in a shop and more than likely the guy who did the damage will personally be paying the bill not the shop for the repairs. This is one of the reasons I absolutely hate driveing somebody else's car while its in our shop.

Stacy, this is a risk inherent in running a shop. It should not be foisted off onto employees as there is insurance available to cover this kind of loss. If they ever try to stick you with paying for something like this, let me know. I guarantee you they will back down.

[sandm]

mike,

do I see you in the next "what schwab did for me" commercial?? :)

[rc5695]

bigtime bummer Mike... Sorry to hear it... Good luck getting it fixed. I'd also make sure you let them know you're expecting them to pay for the rental. they ought to do it, but just make sure they're aware of it. I'm sure they want to be suprised on a large expense like that just as much as you would.

showed up to a chevy dealer to pick up a new cavalier in 2000, and before I went in i noticed it had a dent in the hood! they wanted to fill it and paint it and stuff. I told them they could keep the car! They swapped the hood with another car on their lot and I got lucky that it matched perfect and got a new car w/ all factory paint. Lol.

My wife was happy when I was the one that put the first dent in our brand new 15 passenger van...happy it wasn't her that did it that is.... Lol. Backing up a trailer and turned it, front end hit some trees that had just been trimmed/cut low :(

[moombadaze]

If they ever try to stick you with paying for something like this, let me know. I guarantee you they will back down.

Thanks, always good to have friends smarter than myself to help out.


Mike, what is that sticker on the door jam "safeparts" ?

[wolfeman131]

Stacy, this is a risk inherent in running a shop. It should not be foisted off onto employees as there is insurance available to cover this kind of loss. If they ever try to stick you with paying for something like this, let me know. I guarantee you they will back down.

OK, another thread heading wayyy off course, but . . .

Can't/don't they get away with this by hiring everyone as independent contractors?

[zabooda]

Schwabs is a multimillion dollar business and I've always been treated exceptional but their tire prices reflect it. You'll be done right. The alignment shops moves a little slower than the tire side but there aren't any overweight tire busters there. They are always moving and the popcorn is good.

[moombadaze]

OK, another thread heading wayyy off course, but . . .

Can't/don't they get away with this by hiring everyone as independent contractors?

nope, no dancers, er I mean independent contractors

hyjack over...well till the next one

[mmandley]

Thanks, always good to have friends smarter than myself to help out.


Mike, what is that sticker on the door jam "safeparts" ?

I asked the body shop the same thing, its on all my doors, fenders, hood and everything. They said its just a theft deterinet. Its a number assigned to my vechicle and if another shop gets this part its sopposed to alert them it could be off a stolen truck.

Id assume you would just pull the sticker off LOL.

My windows have the glass etching in them and its a seperate insurance of the truck is stolen and not recovered i get X amount from them as well as my primary insurance. It another item that came with the truck.

[mmandley]

Well Les came threw for the most part. They cut me a check for the higher estimate of my damages. No rental reimbursment and even when i talked to them they said they wouldnt have covered it even as part of the estimate. They would only cover the damage to the truck. the good thing is how ever both body shops i got estimates have rentals since there Ford Dealers and it shouldnt be a problem to get a rental threw them as part of my repair.

I did have to sign a waiver not to sue Schwab or there employees lol.

[kaneboats]

I am going to stay out of this after you decided to waive all your rights against the baddies.

[mmandley]

I am going to stay out of this after you decided to waive all your rights against the baddies.

What do you mean? I mean now its up to the dealer to fix the truck. I wouldnt be able to go after Les if there was wrk from the dealer that wasnt done.

Only thing that could happen is if the dealer found more damage to the truck, which i seriously doubt they will since they already priced taken half the side of the truck off and completly apart

[kaneboats]

Mike, you have other rights against them besides fixing the truck. They broke your truck. They owe you a rental while they fix it. You decided to give them a gift on that part of it. That's your decision.

[mmandley]

I see your point Kane, guess is should have waited till today and asked last night what you thought about it. Well hopefully nothing like this happens again but if it does ill seek your advise, as i am not versed in these matters.

Hopefully all works well and theres no other issues.

[jpetty3023]

Good lookin out though Kane. Good to know there's a legal beaver here to help out

[sandm]

Mike..
I see that their annual free beef offer is goin on...

Do i see some ribeyes on the grill in the future??

[mmandley]

Mike..
I see that their annual free beef offer is goin on...

Do i see some ribeyes on the grill in the future??

Not sure what your talking about bro LOL.

But i had rib eyes on the grill last night actually. I almost only cook rib eye but Claudia prefers chuck eye humm..

Kane i hope you know i was being sincere bro, i really appriciate your advise man.

[kaneboats]

You can call me any time when this stuff comes up. I'll give you all the free advice you can stand. Of course, it's worth exactly what you pay for it.

Please don't take my posts as criticism. Sometimes getting any deal done requires a little bit of good faith sacrifice. As long as you are satisfied it's getting fixed right and not hitting the pocketbook more than you can stand -- that's what's really imporant. Most people that want to sue the pants off someone end up looking down and seeing they have no pants of their own anymore either.